Job DescriptionThe Director, Content Capabilities leads the strategy, development, and advancement of content capabilities that enable the organization to scale modular content and AI-enabled production. This role is accountable for defining the future-state vision and roadmap for content design capabilities, tools, operating models, and ways of working across the portfolio. Through leadership of a team of Content Capability Associate Directors, the Director drives long-term transformation, including future Digital Production Platform (DPP) needs, while ensuring seamless support for current production and publishing operations. As new capabilities are developed and implemented, the team of Associate Directors remains accountable for their respective "run-the-business" utilization and performance, balancing operational excellence with capability evolution.
Key Responsibilities include but may not be limited to:- Own the strategy and roadmap for content design capability evolution, keeping pace with growing modular content and AI-enabled production demands
- Lead and develop a team of Content Capability ADs, setting priorities across people, process, and capability
- Provide dedicated capacity for content transformation delivery in Marketing Operations (e.g., Workfront and related capabilities)
- Evolve the content development model and ways of working, integrating new tools, formats, and AI capabilities into production
- Evaluate shifting content development demands and longer-term DPP needs within the Content Capability Evolution organization, without disrupting near-term production and publishing
- Champion an integrated content design ecosystem and drive innovation pilots in new formats, tools, and AI capabilities
- Support new brand launches with content capability playbooks and enablement
- Oversee day-to-day operations across a suite of newly developed tools and systems as they are deployed, which may include Digital Asset Management (DAM) Platforms, Adobe Workfront, and other content-related toolsets
Points of Collaboration:- ED, Media & Content: Direct reporting; alignment on content capability strategy, transformation priorities, and investment
- D, Content Hub / Content Delivery Leader: Ensure capability evolution connects to HUB production and publishing without disruption
- AD, Content Capabilities (x4): Direct reports; capability roadmap delivery and innovation pilots
- D, Channel Standards & Governance: Align capability evolution with standards, governance, and the Capabilities & Realization team
- DHH & Content Tech / Tools Owners: Tooling roadmap (e.g., Workfront), AI-enabled production, and integration
- Brand & BU Teams: Launch enablement and capability adoption
- D, Media & Agency Capabilities: Coordinate where content capabilities intersect channel and media execution
Qualifications:Minimum Requirements:- Bachelor's degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
- 8+ years in content strategy / operations, creative or content design capability, or marketing transformation in a regulated environment
- Demonstrated leadership of capability evolution and transformation delivery at scale (modular content, AI-enabled production)
- Vision for an integrated content design ecosystem and the ability to drive innovation pilots to adoption
- Strong leadership of a multi-AD team and the ability to set priorities across people, process, and capability
- Fluency with content tooling (e.g., Workfront) and emerging AI content capabilities
- Strong stakeholder management across Media & Content leadership, HUB, governance, and BUs
- Ability to balance long-term transformation against protecting current production and publishing
- Ability to work hybrid at least 3 days per week at our North Wales (Upper Gwynedd), Pennsylvania office
Required Skills: Accountability, Accountability, Adaptability, Adobe Workfront Work Management Software, Content Development, Content Strategy, Creativity, Digital Assets, Digital Marketing, Market Access, Marketing, Marketing Automation, Marketing Budget Management, Marketing Management, Marketing Operations, Market Research, Omnichannel Marketing, People Leadership, Pharmaceutical Sales Marketing, Plan of Action and Milestones (POA&M), Product Launches, Product Marketing, Retail Marketing, Strategic Initiative, Strategic Leadership {+ 2 more}
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:Domestic
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):n/a
Job Posting End Date:07/31/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
