Director, Concierge Business Development
Job Description
Within the Premium Products & Travel (PP&T) organization, the Concierge team harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives.
From access to the hottest restaurants to guaranteed upgrades at the world27s finest resorts, our concierge team is available 24/7/365 via our proprietary app to support our customers and fulfill their requests. It's concierge, reimagined for the digital age.
The Concierge team is currently hiring a Director to lead our business development team, developing and driving our strategy with Velocity Black business partnerships. We are seeking a business development professional with experience in the premium experiences and luxury services space. This person should be deeply networked, or able to create new networks, and be able to operate independently while leading a team.
Responsibilities:
Own the overarching business development roadmap for the Velocity Black/Concierge portfolio across premium experiences, luxury goods, and strategic enterprise solutions
Define the strategic vision and construct scalable growth frameworks focused on aggressive market expansion and acquiring exclusive, proprietary inventory
Lead complex, high-stakes negotiations and foster strategic alignment across premium travel, product, brand, and marketing sectors
Lead, mentor, and scale a high-performing team of business development professionals to drive market leadership
Architect a sustainable, multi-year pipeline to capture market share, drive revenue growth, and maximize the lifetime value of top-tier partnerships
Develop and leverage a powerful network of global enterprise partners, premier vendors, and industry leaders to unlock new revenue streams
Govern the partnership lifecycle at a macro level, from complex deal structuring and financial modeling to long-term value realization
Design and implement enterprise-grade frameworks that drive global scalability, operational excellence, and predictable growth
Travel: May require up to 40%
Basic Qualifications:
Bachelor27s Degree or Military experience
At least 10 years of Business Development experience
At least 5 years of experience in people management
Preferred Qualifications:
10+ years of premium or luxury hospitality, travel, events, or retail experience
7+ years of experience running teams of across multiple geographies
7+ years of experience managing third party operators and vendors
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Richmond, VA: $209,500 - $239,100 for Director, Business DevelopmentNew York, NY: $251,400 - $286,900 for Director, Business Development
McLean, VA: $230,400 - $263,000 for Director, Business Development
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate27s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
