Agency:
Flywheel

Job Function:
Consulting

Job Subfunction:
Business and Change Consulting

Job Description:
The Opportunity
We are looking for a leader to join our Directors team, who will focus on team development and support; client retention and growth; and development of Flywheel's further expansion as the leading Digital Commerce Solution. This role requires proven Commerce experience (Media and Retail, though we appreciate and anticipate you might have a strength in one vs the other), strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through to ongoing growth and development.
This role will work alongside the current Commerce Leadership team across all media and retail functions, and must be filled by someone who is self-motivated, collaborative and results oriented, working under expectations set by executive management. The goal for this role is to help grow our client's business across all media opportunities, retain clients and assist in developing our internal team.

What You Will Do:
Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback

Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues

Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests

Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way.

Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more

Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday

Maintain team morale and motivation as we operate in a hybrid work environment

Constantly seek ways to improve team's operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team

Contribute to all hiring, team structuring, and account resourcing decisions in the team

Travel required, based on client needs

Who You Are:
8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role

An expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)

Proven track record prioritizing in a fast-paced environment with competing internal and external priorities

Team player with a genuine desire to contribute to the overall success of Flywheel

Team management experience, with demonstrated leadership, mentoring and coaching skills

Strong business acumen, problem solving & analytical skills

Excellent communication and organizational skills

Results driven with strong customer focus

Experience in presenting and influencing at Executive level

Ability to quickly adapt to changing environments

Bias for action and ability to achieve objectives and goals with optimistic energy and tenacity to defeat barriers

Proactive and independently motivated

Working at Flywheel
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week

Competitive paid time off, including annual leave plus paid public holidays

Great learning and development opportunities

Benefits that help you live your best life

Parental leave and benefits

Volunteering opportunities

If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.

So you know: The hired candidate will be required to complete a background check

Learn more about us here: Life at Flywheel

The Interview Process:
Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

$175,000 - $190,000 USD

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.