As SVP, Telepharmacy (Director, Clinical Pharmacy Patient Care) you will lead the growth, development and operational performance of CPS Telepharmacy. Telepharmacy provides remote order entry and other telepharmacy related services. You will be leading, managing, and directing the overall financial and operational performance and integrity of all CPS Telepharmacy services including pharmacy remote order entry, transition of care, other products or services. This position has operating responsibility and provides overall planning, direction and control to assigned lines of business to achieve operating and financial goals.
Key responsibilities include ensuring that CPS services and products are efficient, safe, compliant and meet customer needs and expectations; establishing a development strategy based on changes taking place in the industry and the market; and establishing best practices throughout the division. The position works closely with other CPS divisions, including Sales and Marketing, and support sales opportunities. The Division Senior Vice President will work from the Naperville, IL office. The position is a member of the CPS Leadership Team.
Primary Responsibilities: - Lead, manage, and direct the overall financial and operational performance and integrity of CPS' Telepharmacy services including pharmacy remote order entry, transition of care, medication therapy management, comprehensive medication management, and other products or services
- Establish action plans, critical indicators, timetables, and performance measures to guarantee high quality services and timely deliverables to all customers
- Develop long-term and short-term business operating and financial goals including budgets and forecasts to ensure effective operations and optimum profitability
- Evaluates and discusses Telepharmacy statistics pertaining to individual and team performance to ensure compliance with Call Center performance standards and expectations
- Develops and implements standards, policies and procedures, as well as quality control and training programs to improve operational efficiencies and that promote safe and appropriate medication use
- Creates performance metrics and reports on progress to senior management
- Analyzes operations of the contact center and oversees all efficiency improvements. Manages operations to financial success - meets or exceeds budget expectations
- Assures all telepharmacy services operate in a manner that meets or exceeds all legal, professional, regulatory and ethical standards applicable to the division
- Assigns resources to meet current and future demands.
- Assures directors, managers, supervisors and staff meet all assigned goals
- Assures all staff are trained, competent and licensed
- Accountable for all CPS Telepharmacy operations 24x7
- Other related duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - Bachelor's degree, Graduate degree preferred (Graduate of an ACPE accredited School of Pharmacy preferred)
- Pharmacist license in good standing in Illinois
- 5+ years of progressively responsible professional experience in a large Call Center or related environment
- 5+ years in a managerial level capacity. (Healthcare provider or managed care field preferred)
- Significant experience managing contract operations including contract administration functions
- Proficient with Microsoft tools or similar to communicate: Outlook, Teams, Word, Excel and PowerPoint
- Ability to travel up to 15% by air or car away from home location
- Driver's License and access to reliable transportation
Preferred Qualifications: - 8+ years of call center experience
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
