Director, Change Management, CSA (Commercial Systems Acceleration)

We're looking for an experienced Director, Change Management to provide end-to-end oversight of change management across a large-scale, multi-year commercial systems transformation program. This program is modernizing how commercial work gets done across the business — spanning platform enablement, process simplification, AI-enabled delivery, and legacy system retirement.

This is an integrator role: you'll bring together change readiness across multiple personas, business segments, and parallel program workstreams into one coherent picture, partnering closely with a cross-functional team.

About the Role                                                                                                      

In this opportunity as Director, Change Management, you will be responsible for:

Strategy, Standards & Continuous Improvement

• Develop and implement comprehensive change management strategies and plans for large-scale transformation initiatives, including stakeholder analysis, communication plans, training programs, and resistance management
• Define and track adoption metrics and KPIs to measure change effectiveness and demonstrate business value
• Define reusable templates each business segment can execute against (change impact assessment, change readiness assessment, change strategy, change management plan)
• Build a holistic change management approach that connects existing segment-level efforts already underway, rather than replacing them
• Continuously improve change management methodology and tools based on lessons learned across the program

Team & Thought Leadership

• Lead and mentor a team of change management professionals, fostering their growth and ensuring effective program delivery
• Act as a thought leader in change management, providing strategic guidance and innovative solutions to complex organizational challenges across the program

Cross-Program Oversight & Governance

• Oversee change management dependencies, risks, and issues across business segments and program workstreams
• Maintain a consolidated view of change management milestones across all workstreams, providing a single picture of readiness and risk
• Establish governance structures and a reporting cadence for change readiness and risk, feeding into existing program leadership forums (e.g., steering committee updates)
• Monitor overall change readiness across the program and escalate material gaps to leadership
• Provide input into launch decisions based on consolidated change readiness, alongside segment and program leadership

Stakeholder Engagement & Collaboration

• Collaborate closely with senior leadership, program/project managers, and stakeholders to integrate change management activities into overall program plans
• Build and maintain strong relationships with key stakeholders across all levels of the organization, managing expectations and fostering collaboration
• Define and stand up a cross-functional change management stakeholder network, identifying roles, teams, and named contacts required across segments (e.g., change management, sales enablement, operations, customer support, legal)

About You                                                                                                              

You're a fit for the role of Director, Change Management if you have:

Required Qualifications

• Bachelor's degree in Business Administration, Organizational Development, or a related field
• 10+ years of progressive experience leading change management for large-scale business or technology transformation programs, including at least 5 years in a leadership role
• Experience developing and executing change strategies for simultaneous, interdependent programs in a matrixed global organization
• Exceptional people leadership skills, with a track record of building and developing high-performing teams
• Superior stakeholder management and executive communication skills, with the ability to influence and collaborate effectively from frontline level to senior business leadership
• Proven ability to establish adoption metrics and demonstrate business value from change management investment
• Recognized thought leadership in change management and organizational development, with the ability to provide strategic guidance on complex organizational challenges

Preferred Qualifications

• Advanced degree (MBA or related field)
• Prosci, CCMP, PMP, or equivalent certification
• Experience supporting ERP migrations, commercial systems consolidation, or CRM/ERP platform implementations (e.g., Salesforce, SAP)

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.