Caesars Entertainment

Director Cage Operations - Full Time (Caesars Atlantic City)

Caesars Entertainment • $85K — $90K *
Atlantic City, NJ 08401In-Person
Hospitality & Recreation
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Finance, Business, or related field required.
  • 5+ years of progressive experience in Casino Cage operations management.
  • Demonstrated leadership in managing large teams effectively.
  • Familiarity with Casino Control Commission regulations is essential.
  • Proficient in Microsoft Office products.

Responsibilities

  • Supervise Casino Cashier Shift Managers and their teams.
  • Ensure accountability of currency and cash in all Cage operations.
  • Conduct transactions for Caesars Rewards and Sportsbook during off-hours.
  • Oversee Pit Clerk operations and related gaming activities.
  • Coordinate cash needs with non-gaming outlets and maintain accurate records.
  • Maintain compliance with financial regulations and company policy.
  • Lead employee training and development within the Cage operation.

Benefits

  • Comprehensive health and wellness programs.
  • Retirement savings plan with company match.
  • Opportunities for professional development.
  • Employee discounts on services and products.
  • Supportive work environment promoting teamwork and recognition.
Full Job Description
Job Description

The Director of Cage Operations will be responsible for providing a smooth and efficient operation and direction for the Main Bank, Marker Bank and Chip Bank through the Casino Cage. Responsible for Satellite Banks which will include High Limit. Develops innovative and cost-effective solutions which focus on driving efficiencies, improving guest experience, increasing employee productivity and growing revenues.

Must be able to obtain a NJ Casino KEY License.

Starting Salary Range:

$85,000 - $90,000

Responsibilities

DIRECTLY SUPERVISES:

Casino Cashier Shift Manager(s)

KEY JOB FUNCTIONS:
  • This position functions as the Cage Manager in accordance with N.J.A.C. 13.69D-1.11(b)6.
  • Responsible for the overall accountability of currency and cash equivalents in all Cage areas.
  • Responsible for conducting transactions for Caesars Rewards and Sportsbook when outlets are closed
  • Oversees Pit Clerk operations, and Mymarker. Department may perform rating adjustments for Table Games
  • Responsible for conducting online gaming deposits and withdrawal transactions, as well as printing Caesars Rewards Visa cards.
  • Coordinates cash needs with non-gaming outlets and facilitates the preparation and record keeping of casino credit related documents.
  • Ensures accurate reconciliation of all banks, ticketing machines and cash comp machines.
  • Provides assistance with variance resolution and reporting.
  • Maintains policies for the safeguarding of funds for the property; enforces physical safeguards over all moneys, forms and records relating to Casino Cashiering; ensuring asset security.
  • Ensures that the cashier's cage responsibilities for the approval, exchange, redemption and consolidation of patron checks, and the receipt, distribution, and redemption of gaming chips and plaques, are carried out in accordance with applicable gaming regulations and internal controls.
  • Monitors any disciplinary action initiated by subordinates.
  • Ensures that reports of any unusual incidents, trends or other pertinent data are submitted to the Casino Controller concerning areas of responsibility.
  • Maintain thorough knowledge of and ensure compliance with all Gaming regulations and Title 31 regulations; ensures financial transactions are recorded within regulatory, state and federal guidelines while adhering to company policy.
  • All duties are to be performed in accordance with department and property policies, practices, and procedures.
  • Direct smooth, efficient, cost-effective operations; including labor management, supervision of all aspects of services; overseeing staffing levels in accordance with business demand. Controls labor costs and ensure budgeting guidelines are followed; monitors compliance of full-time equivalents (FTE's) per department policy.
  • Develop and oversee the execution of company and property objectives and goals as they relate to the Cage operation.
  • Responsible for hiring, training, coaching and monitoring the performance of direct reports.
  • Lead the delivery and measurement of guest services consistent with the company's core service standards and brand attributes.
  • Provide input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure the company's competitive position.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
  • Oversee guest service standards that are consistent with the property's standards and brand attributes; respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
  • Develops employee-training procedures for each operational area ensuring internal controls are updated and maintained.
  • Enforce company policies, establish performance standards and evaluate employee status.
  • Responsible for ensuring all departmental staff are trained and/or re-trained on policies, procedures and methods.
  • Supports special events with all event related needs (i.e., prize distribution, etc.).
  • Responds to all guest survey issues in an efficient and effective manner.
  • Builds positive culture in casino cage operations and related areas to meet the company standards.
  • Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
  • Identify compliance risks and take actions necessary to eliminate or minimize risks.
  • Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
  • Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.


Qualifications

EDUCATION and/or EXPERIENCE:

College degree in Finance, Business or related experience required. Minimum of five years progressive experience in supervising Casino Cage operations. Proven leadership experience in directing a large work unit. Strong knowledge on Casino Control Commission regulations. Working knowledge of Microsoft Office products required.

QUALIFICATIONS:
  • Strong organizational, managerial and communication skills
  • Detail oriented
  • Excellent verbal and written communication skills
  • Ability to manage multiple projects, people and processes in fast paced environment
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business


WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

About Caesars Entertainment

Little Caesars makes and delivers the food products. They offer products that are available for shopping online. Their customers' inquiries are addressed through phone, email, and online applications.

Caesars Entertainment Careers

Join the vibrant team at Caesars Entertainment, the pinnacle of entertainment and hospitality, where your career journey is as thrilling as the experiences we offer our guests. As a leader in the industry, Caesars Entertainment provides unparalleled job opportunities, fostering a culture of leadership, diversity, and innovation. Work You’ll Do At Caesars Entertainment, you’ll be part of a community that thrives on excellence and the spirit of hospitality. Our commitment to diversity training ensures an inclusive environment where everyone’s contributions are valued. You’ll work alongside a team of professionals dedicated to redefining the future of entertainment and guest services. Explore a variety of employment paths from casino operations to corporate functions, each offering a chance to innovate and lead. Caesars Entertainment is not just a company; it’s a place where you can shape your future and propel your career to new heights. Join Our Market-Leading Team Step into a role within Caesars Entertainment and join a market-leading team that sets the standards in the global entertainment industry. Our professionals enjoy benefits that support both personal and professional growth, including advanced training programs and leadership development opportunities that prepare you for the next steps in your career. Internship Programs Kickstart your career with Caesars Entertainment through our internship programs. Gain invaluable industry insights and hands-on experience in a dynamic environment. Our internships offer a unique blend of learning and working, ideal for cultivating the skills and knowledge necessary for a successful career in the entertainment and hospitality sectors. Innovative Work Drive innovation as part of the Caesars Entertainment team. Our employees are at the forefront of industry trends and technology, creating memorable experiences for our guests and setting benchmarks in the market. Your work will directly contribute to the company’s legacy of exceptional service and pioneering entertainment solutions. Career Development Future-proof your career at Caesars Entertainment with our vast array of development opportunities. From personalized training sessions to networking events, we provide the tools to enhance your skills and expand your professional network. Whether you’re refining your interview techniques or polishing your resume, Caesars is committed to your growth and development. Join Our Team Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and creative team players who are ready to take on new challenges. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights—all from the people who make Caesars Entertainment a leader in the entertainment industry. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Caesars Entertainment. Explore the possibilities with Caesars Entertainment, where your career is part of a larger story of success, innovation, and leadership. Join us and create your own path in the world of entertainment and hospitality.
Learn more about Caesars Entertainment
Size
23,000 employees
Market Cap
$8.8 billion
Industry
Hospitality & Recreation
Net Income
-$1.7 billion
Founded
2009
5 Year Trend
+60.7%
Revenue
$3.4 billion
NASDAQ
CZR
* Ladders Estimates

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