Overview
FMI's Training Institute Performance programs team is seeking a Director of Business Growth & Operations to own and scale the business performance of FMI's experiential learning programs - the Project Manager Academy (PMA) and Construction Business Academy (CBA), with a mandate to develop and launch new offerings over time. This role is accountable for revenue growth, profitability, forecasting, and business development, operating each program as a business. The Director builds and leads the team and systems that support scale, and partners closely with subject-matter facilitators to bring programs to market - with the opportunity to facilitate personally as capacity allows.
This is a full-time position based in either our Raleigh, NC or Denver, CO office. Travel is approximately 15-25%, with increased travel in the initial months to support onboarding.
Key Responsibilities
- Own end-to-end program performance across assigned offerings, operating each program as a business with accountability for revenue growth, profitability, and continuous improvement.
- Own programs' financial performance, including forecasting, budgeting, pricing strategy, and margin management.
- Lead business development for assigned programs, including client discovery, proposal development, and pricing strategy, with accountability for pipeline performance and enrollment targets.
- Set growth strategy and roadmap for expanding into additional performance and technical offerings.
- Build, lead, and develop a high-performing team of Program Operations Managers, Coordinators, and subcontracted facilitators, setting clear expectations, driving accountability, and ensuring operational discipline.
- Foster a culture of ongoing feedback and coaching within the team, actively investing time in developing direct reports and addressing improvement areas as they arise.
- Partner cross-functionally with Marketing, Consulting, and Operations to drive program visibility, demand generation, and execution excellence.
- Identify and implement opportunities to improve efficiency, scalability, and overall program impact through systems, processes, and operational improvements.
- Own the end-to-end client experience, ensuring programs deliver outcomes that drive retention, repeat business, and long-term client relationships.
- Partner with facilitators and subject-matter experts to ensure content and delivery quality align with client and market needs.
- Contribute to facilitation and content refinement, ensuring alignment with built-environment client needs.
Qualifications
- Experience owning or operating a P&L, business unit, or revenue-generating program required.
- 7+ years of experience building, scaling, or operating a business, program portfolio, or revenue-generating unit - regardless of industry - including direct team leadership and P&L or growth accountability.
- Proven experience managing complex programs or business units with multiple stakeholders.
- Demonstrated ability to manage financial performance, including budgeting, forecasting, and driving revenue or margin growth.
- Demonstrated experience leading business development, including pipeline management, proposal development, and enrollment or sales targets.
- Bachelor's degree in business, marketing, education, or a related field required; advanced degree preferred.
- Experience in the built environment, including construction or related industries,
- Facilitation, coaching, or leadership development experience a plus, but not required.
- Demonstrated ability to coach and develop direct reports, with a track record of investing in team members' growth.
- Strong strategic thinking, problem solving, and communication skills.
- Proficiency with Microsoft Office, Salesforce, NetSuite, and Cvent.
- Ability to operate effectively in dynamic, fast paced, and ambiguous environments with minimal direction.
Compensation Information
$120K base salary plus annual bonus opportunity as aligned with FMI's compensation structure.
Benefits
FMI offers a comprehensive benefits package, including fully paid employee medical insurance, life insurance, and long-term disability coverage, as well as additional benefit elections. Our package also includes a competitive 401(k) plan, paid time off (PTO), and parental leave.
