Position Summary
Develop and execute overall strategy of Customer Care Billing Operations. Direct business area strategic planning, budget management, analytics, vendor management, quality assurance and talent management. Ensure high-quality performance and value through efficient bill delivery. Responsible for Sarbanes-Oxley compliance, business continuity and disaster recovery plans for billing. Build and maintain relationships within Customer Care and throughout the company, ensuring positive business outcomes and continuous improvement.
Essential Responsibilities
Direct Billing Operations team ensuring timely and accurate bill processing meets service levels, and customer and quality assurance expectations. Lead efforts to ensure key performance metrics are met and sustained including SOX compliance, business continuity, disaster recovery plans and industry benchmarking.
Identify and advance business and process improvement opportunities. Support implementation of changes to enhance efficiency and accuracy in billing operation, as well as improve billing processes and systems. Utilize new leading technology and adopt important company initiatives including technology transformations. Explore and develop new ideas and technology to optimize operations through strategic planning.
Oversee multiple large vendor relationships ensuring maximization of productivity and utilization of technology. This includes negotiating contracts, managing vendor performance, and ensuring that vendors meet service level agreements. Manage the budget related to vendor services, ensuring cost-effective solutions while maintaining high-quality service delivery. This includes monitoring expenses, negotiating cost reductions, and ensuring efficient use of resources. Ensure that all vendor activities comply with regulatory requirements and company policies.
Oversee the overall department budget, including operating and maintenance (O&M) expenses and capital projects. Manage the headcount for the billing operations team, which includes workforce planning, recruitment, and retention, ensuring the team has the necessary resources and skills to meet performance standards.
Provide leadership and support for staff development, including training, performance evaluations, and career development opportunities. Align individual employee performance goals with strategic business priorities.
Partner with OpCo Account Management teams and other business units to ensure continuity, align on strategic goals, share critical updates, and coordinate efforts to prevent redundancy and improve efficiency. (Technology Services, Account Management, Electric Operations, Gas Operations, Builders Call Line, Regulatory, Customer Contact Center, Credit & Collections Services, Finance and Accounting).
Minimum Requirements
- Undergraduate degree in business, finance, communications or related discipline required.
- 8-10 years of experience in related business discipline.
- Demonstrated experience working with cross-functional departments and teams, leading a diverse work group and effective employee engagement.
- Demonstrated knowledge of Regulatory and Sarbanes-Oxley requirements.
- Experience successfully managing large-scale projects, budget and employees.
Preferred Requirements
- Billing leadership experience
Non-Bargaining
The anticipated starting base pay for this position is: $129,000.00 to $160,000.00 per year
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.
Deadline to Apply: 09/09/26
