Director, Ambulatory Services

UPMC Senior Communities • $100K — $130K *
Sewickley, PA 15143In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's in Healthcare Administration or related field with 5 years of ambulatory management experience, or a Master's with 3 years experience, or an administrative fellowship completion.
  • Preferred RN certification.
  • Pediatric ambulatory leadership experience is a plus.
  • Strong interpersonal and communication skills to interact with diverse healthcare professionals.
  • Proven management skills and the ability to lead teams effectively.
  • Experience managing complex projects with various stakeholders; strong problem-solving abilities.
  • Analytical skills to evaluate complex information and make sound decisions.

Responsibilities

  • Plan and direct operations of multiple practice divisions and clinical programs.
  • Ensure compliance with policies, procedures, and regulatory requirements.
  • Collaborate with teams to enhance operational efficiency and quality of service.
  • Establish and monitor performance measures for divisional success.
  • Oversee budget management to meet financial objectives.
  • Foster a culture of service excellence and customer satisfaction.
  • Develop and implement strategic business and program development plans.

Benefits

  • Opportunity for occasional travel to various Children's Hospital locations.
  • Engagement in collaborative leadership within a multidisciplinary team.
  • Focus on pediatric care, providing a meaningful impact on children's health.
  • Access to resources and support for professional development in healthcare management.
Full Job Description
The Director, Ambulatory Services is responsible for planning, organizing, directing and evaluating the operations of multiple practice plan divisions, ancillary testing services and clinical programs. The Director will work collaboratively with the other clinicians and the program/practice managers to develop and implement strategic plans focused on the growth and development of clinical and academic programs. The Director is accountable for the operational performance (service, quality, financial) of assigned areas of responsibility and works to achieve goals and objectives that support the UPMC mission and strategic plan.

This position will require occasional travel to other Children's Hospital locations

Responsibilities:
  • Ensure departments and divisions are in compliance with company policies and procedures and with the requirements of any applicable regulatory agencies or accrediting bodies (i.e. JCAHO, PA Department of Health, Medicaid).
  • Negotiate, communicate, and coordinate with other departments to change work processes which enhance operational efficiency, improve service/quality and maximize revenue.
  • Establish, in collaboration with medical staff and managers, quality and service standards. Ensure that standards are maintained and that operating plans are implemented and monitored.
  • Identify critical success factors for all areas of responsibility; establish performance measures (and corresponding measurement systems) for each critical success factor; routinely monitors divisional or departmental performance across these measures and focuses department or divisional efforts on achieving superior performance in these measures.
  • Develop and oversee departmental/service line capital and operating budgets. Allocate and authorize appropriate expenditures. Manage areas of responsibility to meet budget targets and accomplish fiscal objectives.
  • Create a culture of service excellence focused on defining, understanding and consistently satisfying the requirements of both internal and external customers.
  • Assist managers and division chiefs to develop and implement action plans to improve service levels and exceed customer expectations. Incorporate patient family centered care principles into all activities.
  • Create and implement business and program development plans that support and advance the Hospital/Ambulatory Service line strategic initiatives. Assist department leaders and coaches staff to establish and achieve programmatic goals.
  • Work with all levels of the organization to develop effective and efficient facility plans for areas of responsibility.
  • Utilize CQI principles to continuously assess operational processes to improve efficiency and effectiveness of individual department operations.


Qualifications:

  • Bachelor's degree in Healthcare administration, business administration or related field with 5 years experience in ambulatory healthcare environment or healthcare management.

    • OR Master's Degree in healthcare management with 3 years experience in healthcare management


    • OR completion of an administrative hospital/physician fellowship program.
  • RN Preferred
  • Previous Pediatric ambulatory leadership experience preferred.
  • Excellent interpersonal and communication skills, both oral and written, to build and maintain effective working relationships with a wide variety of health care professionals both in and outside the organization.
  • Strong management skills.
  • Ability to develop, motivate and lead a team to accomplish specific goals and objectives.
  • Demonstrated skill and expertise in managing complex projects with multiple stakeholders.
  • Excellent problem solving skills.
  • Ability to analyze complex information; summarize key trends or findings; identify root cause issues; evaluate pros and cons of alternative solutions; makes sound financial decisions.
  • Demonstrated skill and expertise in ambulatory health care management.
    Licensure, Certifications, and Clearances:
  • Demonstrated experience in clinical program development and progressive management responsibilities.
  • Act 31 / 33 / 34 / 73 with renewal

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

Work You’ll Do

Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

Introducing the UPMC Senior Communities Professional Development Program

The program is designed to foster career growth through comprehensive training, leadership development, and diversity training. UPMC Senior Communities is committed to nurturing the professional growth of its team members through continuous education and opportunities for advancement.

Do Innovative Work

Be part of a culture that thrives on innovation and continuous improvement. UPMC Senior Communities employs a vast array of healthcare professionals and support staff, all dedicated to setting new standards in senior care.

Drive Change in Senior Healthcare

Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

Be Part of a Great Team

Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

Future-Proof Your Career

Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

Explore

Discover how UPMC Senior Communities leads the way in senior healthcare innovation: - Implementing cutting-edge health technology to enhance resident care - Developing community-based programs that support holistic wellness

The UPMC Senior Communities Employment Promise

With a commitment to employee satisfaction and career development, UPMC Senior Communities ensures that all team members have the resources and support to succeed. Clients and their families rely on UPMC Senior Communities for compassionate and skilled care, making it a prime choice for those seeking meaningful employment in the healthcare sector.

Stay Connected

Join the Team

Search open positions that match your skills and interests. UPMC Senior Communities looks for passionate, curious, creative, and solution-driven team players. SEARCH UPMC SENIOR COMMUNITIES JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at UPMC Senior Communities.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UPMC Senior Communities.
Learn more about UPMC Senior Communities
Industry
Hospitals & Medical Centers
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at UPMC Senior Communities

More Healthcare Jobs

Find similar Director, Ambulatory Services jobs:

NationwideSewickley, PA