Comcast

Director, AI Operations

Comcast$105K — $248K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree and 10+ years experience in operations or technology-enabled business transformation.
  • Experience leading strategic portfolios and large-scale operational transformation initiatives in complex organizations.
  • Proven ability to influence executive leaders and drive alignment in a matrixed organization.
  • Familiarity with AI, data, and analytics-driven initiatives.
  • Experience establishing performance metrics and governance to enhance operational visibility.
  • People leadership capability with experience developing high-performing teams.

Responsibilities

  • Lead AI strategy and execution for the Operations & Service Delivery organization.
  • Develop and manage the AI roadmap, ensuring alignment with business objectives.
  • Evaluate and prioritize AI opportunities based on business value and feasibility.
  • Drive operational excellence through AI-enabled workflow transformations.
  • Establish performance metrics and dashboards for operational performance visibility.
  • Partner across multiple teams to deliver scalable AI-enabled solutions.
  • Champion responsible AI adoption through frameworks and best practices.

Benefits

  • Opportunity to lead AI transformation at a major organization.
  • Cross-functional collaboration with diverse teams across the business.
  • Focus on continuous improvement and operational excellence.
  • Access to resources for professional development and team empowerment.
  • Encouragement of innovative practices and a culture of continuous learning.
Full Job Description

Job Summary

The Director, AI Operations is responsible for defining and leading the AI alignment, roadmap, and execution portfolio for the Operations & Service Delivery (OSD) organization under Comcast Advertising. This role partners across business and technology teams to identify high-value opportunities, deliver AI-enabled workflow transformation, and drive operational efficiency, scalability, and business performance. The Director provides strategic leadership, governance, and people management while building organizational capability for responsible AI adoption and continuous innovation.

Job Description

CoreResponsibilities

AI Strategy & Portfolio Management

  • Lead the strategy, governance, prioritization, and execution of the OSD AI portfolio, ensuring alignment with businessobjectives, operational priorities, and organizational strategy.

  • Develop and manage the AI roadmap, includingusecase identification, investment prioritization, implementation planning, and measurement of business outcomes.

  • Evaluate and prioritize AI opportunities based on business value, operational impact, scalability, implementation feasibility, and return on investment.

  • Directing the implementation of operational policies to enhance organizational effectiveness and strategic execution.

  • Leading the design and execution of business strategies to enhance operational efficiency and effectiveness.

Operational Transformation & Business Impact

  • Drive operational excellence through AI-enabled workflow transformation, process optimization, automation, and continuous improvement initiatives.

  • Establish performance metrics, dashboards, and reporting that provide visibility into workflow health, operational performance, adoption, and business outcomes.

  • Guiding cross-functional teams in the integration of analyticsand business performance datafor robust strategic decision-makingand investment prioritizationsupport.

  • Driving the optimization of business processes to improve overall performance and market positioning.

  • Steering the evaluation and refinement of operational policies to support dynamic business needs.

  • Facilitating the alignment of financial and business analytics to inform and influence key strategic initiatives.

  • Managing the analysis and communication of management data to support operational decisions and highlight areas for improvement.

  • Aligning business processes within functional areas to the broader strategicobjectivesof the organization.

Cross-Functional Leadership & Delivery

  • Partner across Operations, Product, Engineering, Data, Analytics, and AI Strategy teams to deliver scalable AI-enabled solutions.

  • Lead cross-functional governance, operating rhythms, and delivery reviews to ensure successful execution and realization of business value, meeting technical and enterpriseobjectives.

AI Enablement & Adoption

  • Champion responsible AI adoption by developing frameworks, standards, best practices, and governance processes that support safe and effective implementation.

  • Drive organizational AI fluency through enablement programs, knowledge sharing, and capabilities that empower teams toleverageAI solutions effectively.

  • Cultivating a culture of continuous improvement,innovation, experimentation,and continuous learningto foster operational excellence and strategic growth.

  • Championing the adoption of innovative operational practices tomaintaina leading edge in business operations.

People Leadership & Organizational Capability

  • Leadand develop a high-performingaccountable, collaborativeteam responsible for AI program execution, operational enablement, and business transformation initiatives.

  • Serve as a trusted advisor to senior leaders on AI enablement, operational transformation, organizational effectiveness, and change management.

  • Consistent exercise of independent judgment and discretion in matters of significance.

  • Regular,consistentand punctual attendance. Must be able to work nights and weekends, variableschedule(s)as necessary.

  • Other duties and responsibilities as assigned.

Minimum Qualifications

  • Bachelors Degree and 10+ yearsof progressive experience in operations, process improvement, operational transformation, business strategy, product operations, automation, or technology-enabled business transformation.

  • Experience leading strategic portfolios, roadmaps, and large-scale operational transformation initiatives in complex, matrixed organizations.

  • Proven ability to influence executive leaders and drive alignment in a large, matrixed organization while balancing innovation, operational rigor, risk, scalability, and business outcomes.

  • Familiarity with AI, data,andanalytics driven initiatives.

  • Experienceestablishingperformance metrics, dashboards, governance, and measurement practices to provide visibility into workflow health, adoption, and realized business impact.

  • Peopleleadership capability, including experience developing high-performing teams, coachingleadersand contributors, building capability, and fostering innovation, accountability, inclusion, and continuous learning.

Skills

AI Adoption, AI Enablement, Business Objectives, Business Outcomes, Continuous Improvement, Influence Operations, Innovation

Compensation

National Pay Range: $105,937.57 USD-$248,291.18 USD Illinois Pay Range: $112,558.67 USD - $218,496.24 USD Colorado Pay Range: $119,179.77 USD - $228,427.88 USD Hawaii Pay Range: $139,043.06 USD - $208,564.59 USD Washington DC Pay Range: $152,285.26 USD - $228,427.88 USD Maryland Pay Range: $125,800.86 USD - $228,427.88 USD Minnesota Pay Range: $119,179.77 USD - $208,564.59 USD New York Pay Range: $125,800.86 USD - $248,291.18 USD Washington Pay Range: $119,179.77 USD - $238,359.53 USD New Jersey Pay Range: $132,421.96 USD - $238,359.53 USD Vermont Pay Range: $125,800.86 USD - $198,632.94 USD Massachusetts Pay Range: $132,421.96 USD - $238,359.53 USD Virginia Pay Range: $119,179.77 USD - $228,427.88 USD Maine Pay Range: $119,179.77 USD - $198,632.94 USD California Pay Range: $119,179.77 USD - $220,703.27

About Comcast

FreeWheel manages the economics of content for the enterprise class of entertainment, offering technical infrastructure for revenue rights management and business operations, wrapped in advisory services. They offer advertising sales rights, display, video, mobile ad management, contract management, professional content, ad serving, reporting, analytics, technology, services, advisory services, business operations, programmatic advertising, advertising marketplace, and linear, and online advertising.

Comcast Careers

Joining Comcast means becoming part of a dynamic team committed to shaping the future of media and technology. As a leading company in entertainment, communications, and technology, Comcast offers unparalleled job opportunities designed to foster professional growth and innovation. Work You’ll Do At Comcast, you’ll be part of a culture that cherishes diversity, leadership, and innovation. Our team is at the forefront of the industry, leading changes that redefine how people connect and experience content across the globe. Transform your career with a company that is committed to your professional development. Comcast offers a variety of positions across multiple fields, where your skills will be honed for leadership roles and your career aspirations supported by comprehensive training programs. Join Our Leading Team Be part of a team that values creativity and diversity. Comcast’s commitment to inclusive culture and diversity training ensures that every team member’s voice is heard and valued. This approach not only enhances our work environment but also drives our leadership in the competitive tech industry. Innovate with Us Engage in work that matters with a team of over 100,000 employees worldwide. At Comcast, innovation isn’t just another buzzword—it's at the core of everything we do. From developing groundbreaking technology to reimagining how our customers experience entertainment and communication, your work will influence millions. Internship and Employment Opportunities Start your career with a Comcast internship, where you’ll gain invaluable industry experience, network with professionals, and develop skills that will benefit you throughout your career. For those seeking full-time positions, Comcast’s hiring process is designed to find not just the right skills but the right fit for our culture of growth and innovation. Benefits and Growth Comcast is dedicated to the well-being and advancement of our team members. Enjoy a wealth of benefits that support both your professional and personal life, including health, wellness, and retirement plans. Our employees are encouraged to pursue continuous growth through professional development opportunities and leadership training. Stay Connected Join the Comcast Team Explore job opportunities that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Search Comcast jobs today and find out where your career could take you. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Comcast. By joining Comcast, you’re not just finding a job—you’re joining a community of innovators who are passionate about creating extraordinary experiences for our customers and for each other.
Learn more about Comcast
Size
31,000 employees
Market Cap
$149.9 billion
Industry
Net Income
$10.5 billion
Founded
1963
5 Year Trend
+7.6%
Revenue
$103.5 billion
NASDAQ

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