Description
Job Title: Director - Advice & Growth
Job Status: Permanent, Full-Time One (1) Existing Vacancy
Primary Location: Hamilton, ON (Travel between branch locations as required) Hybrid Work Available
Lead growth. Champion advice. Shape the member experience.At Healthcare & Municipal Employees' Credit Union (HMECU), the Director - Advice & Growth is responsible for leading our member-facing advice, growth, and relationship management functions across all service channels, including branch operations, HMECU Connect, wealth services, and future insurance offerings.
This role is ideal for a strategic leader who is passionate about developing people, strengthening member relationships, and creating exceptional member experiences. You'll play a key role in translating HMECU's Unique Value Proposition into meaningful outcomes while supporting sustainable growth and organizational success.
What You'll DoLead Advice & Growth Strategy- Develop and execute strategies that support membership growth, deposit growth, lending growth, and relationship deepening
- Establish advisor effectiveness standards across branch, virtual, wealth, and future insurance channels
- Strengthen referral practices and promote a culture of proactive member engagement
- Monitor key growth metrics and partner with leaders to drive performance improvement
Champion the Member Experience- Lead the translation of HMECU's Unique Value Proposition into consistent member experiences
- Review and improve member journeys across all service channels
- Identify opportunities to enhance service delivery, advisor effectiveness, and member satisfaction
- Support the execution of strategic initiatives that strengthen member relationships and organizational performance
Lead High-Performing Teams- Provide leadership and oversight to Branch Managers, the Manager of HMECU Connect, and wealth leadership
- Coach and develop leaders to build engaged, high-performing teams
- Support workforce planning, succession planning, and talent development initiatives
- Foster a culture of accountability, collaboration, and continuous improvement
Contribute to Organizational Success- Participate in the development and execution of HMECU's strategic plan
- Collaborate with internal stakeholders to achieve organizational goals
- Provide insights related to member behaviour, service delivery, growth opportunities, and emerging industry trends
- Lead or participate in strategic projects and organizational initiatives
What You Bring- 7+ years of progressive leadership experience within a credit union or financial institution
- Bachelor's Degree in Business, Commerce, Finance, or a related field, or an equivalent combination of education and experience
- Demonstrated success leading member-facing teams and achieving growth objectives
- Strong understanding of retail banking, lending, deposits, wealth services, insurance, and relationship management practices
- Experience coaching leaders and developing high-performing teams
- Strong communication, leadership, and relationship-building skills
- Experience leading organizational change and implementing strategic initiatives
- Strong analytical and problem-solving abilities with the ability to translate data into actionable business strategies
- Must be bondable
Why Join HMECU?Make a strategic impact - Influence the future of member experience, advice delivery, and growth across the organization
Lead and develop people - Build strong teams and help others reach their full potential
Purpose-driven work - Join an organization rooted in community, service, and care
Competitive total rewards - Comprehensive benefits and pension program supporting your wellbeing and future
Job Type: Permanent Full-Time
Compensation Range: $93,600 - $140,400
Benefits: YES. 100% Employer Paid Benefits including STD, LTD, Life Insurance, Extended Health, Dental Coverage, and Employee Family Assistance Program
Pension: 7% Employer Contribution to our Defined Contribution Pension Plan
Compensation
$93,600.00 - $140,400.00 per year
