Company
Navitus Pay Range
USD $132,830.00 - USD $166,037.00 /Yr. STAR Bonus % (At Risk Maximum)
15.00 - Director, GM of GP, PIC Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pm Remote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview

Due to growth, we are addinga Director, Account Management Operationsa to our team!

The Director, Account Management Operations is a senior operations leader responsible for driving operational excellence, scalability, and consistency across Customer Success and Account Management functions. This role provides strategic and operational leadership for company-level service delivery, operational performance management, and crossfunctional execution that enables exceptional client experiences and sustained organizational performance.

The Director, Account Management Operations partners closely with Customer Success, Account Management, Sales, Clinical, Product, IT, and Operations leaders to design, implement, and continuously improve operating models, workflows, metrics, and governance that support Navitus client commitments and strategic priorities. This role leads leaders and senior professionals, fosters a culture of accountability and continuous improvement, and ensures alignment between strategy and daytoday execution.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Translate company and departmental strategies into clear operational priorities, performance expectations, and execution plans.
• Design, implement, and continuously improve operational processes, workflows, and governance models to improve efficiency, quality, and client outcomes.
• Establish and monitor key performance indicators (KPIs), servicelevel expectations, and operational benchmarks; analyze trends and drive datainformed improvements.
• Serve as a senior escalation point for complex operational and crossfunctional issues impacting client service delivery.
• Partner crossfunctionally to align operational capabilities with client needs, product evolution, regulatory requirements, and business growth.
• Lead and sponsor company and departmentlevel initiatives focused on standardization, automation, risk mitigation, and operational maturity.
• Provide executivelevel operational reporting and insights to senior leadership, highlighting performance, risks, and opportunities.
• Promote operational discipline, data literacy, and change management practices across Customer Success teams.
• Represent Customer Success Operations in enterprise forums, governance bodies, and crossfunctional leadership discussions.
• Provide operational leadership and strategic oversight for Customer Success Operations, ensuring consistent, scalable service delivery across client segments and teams.
• Other duties as assigned.

Qualifications

Whatourteamexpectsfrom you?

• Bachelors degree in business, healthcare administration, operations, or a related field, or equivalent work experience, required. Masters degree (e.g., MBA) or equivalent advanced education preferred.
• 8+ years of progressive experience in customer success, account operations, healthcare operations, or a related field required.
• 5+ years of leadership experience with proven ability to lead and develop high-performing teams required.
• Demonstrated experience driving operational improvements, performance management, and crossfunctional initiatives required.
• Knowledge of pharmacy benefit management, healthcare, or managed care operations preferred.
• Proven ability to influence across organizational boundaries and work effectively with executivelevel stakeholders required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect fromNavitus?

• Top of the industry benefits forHealth,Dental,and Vision insurance
• 20 dayspaidtimeoff
• 4 weeks paid parental leave
• 9paid holidays
• 401Kcompany match of up to 5%- No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membershipassistance
• Referral Bonus Program 60; up to $750!

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Location : AddressRemote Location : CountryUS