UnitedHealth Group

Direct-to-Consumer Sales Supervisor - Miami, FL

UnitedHealth Group • $50K — $115K *
Miami, FL 33186In-Person
Finance & Insurance
Less than 5 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • High School Diploma/GED required
  • Active Life and Health Insurance License or ability to obtain within 90 days
  • 2+ years of experience in sales or call center environments
  • Proven experience in communication, interpersonal, and presentation skills
  • Intermediate proficiency in Microsoft Office tools
  • Ability to maintain confidentiality of sensitive data
  • Located within commutable distance to Miami for hybrid-remote work

Responsibilities

  • Provide frontline leadership to the DTC sales team
  • Oversee performance management and development of team members
  • Implement new processes to improve team performance
  • Offer one-on-one coaching to enhance agent skills
  • Encourage use of digital resources to enrich customer interactions
  • Maintain agent knowledge on systems and practices
  • Collaborate with leadership to enhance organizational culture

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contribution with employer match
  • Development opportunities for career growth
Full Job Description
HYBRID IN MIAMI, FL (4 in-office days required per week)

The Direct to Consumer Sales Supervisor is responsible for achieving results for their individual team by providing frontline leadership and management to DTC sales agents. Their main objective is to enroll consumer prospects into UnitedHealthcare Medicare plans. Responsibilities also include overseeing the performance of assigned team members, providing coaching and development to enhance their sales capabilities.

Work Location:

  • Onsite at 1000 NW 57TH CT, Miami, FL
  • You will be required to work 4 days per week in office and 1 day working from home


Work Schedule:

  • Full time position (40 hours/week)
  • Operating hours: Monday - Friday 7:00am - 7:30pm local time
  • May include rotational closing shifts


If you reside near Miami, FL, you will enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

  • To provide effective people leadership, oversee/support personal development and drive team engagement
  • Perform additional duties, including performance management to achieve company and business segment objectives
  • Maintain overall team performance and ensure successful implementation of new processes and practices
  • Provide one-on-one coaching to agents to improve call handling, documentation, and compliance adherence by engaging in regular discussions about performance and identified opportunities for improvement
  • Proactively recommend and provide learning and development resources to enhance agent skills and knowledge
  • Educate agents on effectively leveraging digital resources to enhance the customer experience
  • Maintain and enhance agents' knowledge of systems, tools, and processes
  • Collaborate with other supervisors and leadership to foster a positive organizational culture and employee experience
  • Participate in peer feedback sessions to drive continuous improvement
  • Work in partnership with other supervisors on projects related to systems, processes, and inter-departmental initiatives


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • Active and unrestricted Life and Health Insurance License or the ability to obtain within 90 days
  • 2+ years of experience in sales, call center, or production environments
  • 2+ years of experience in strong communication, interpersonal, and presentation skills, with the ability to work with team members and at all levels within the organization
  • Intermediate level proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
  • Ability to handle and maintain confidentiality of company-sensitive data
  • Ability to work hybrid-remote within a commutable distance to Miami, FL


Preferred Qualifications:

  • Leadership experience in a production or call center environment
  • Experience in the Medicare, insurance, or financial services industry
  • Bilingual Proficiency English/Spanish


Soft Skills:

  • Relationship-building skills and the ability to establish and maintain professional relationships with team members and peers
  • Strong technical, analytical, and problem-solving skills
  • Project management skills, including resource identification, objective development, schedule implementation, leadership and status reporting, and result review and follow-up
  • Organizational skills and the ability to multitask
  • Demonstrated hard work, honesty, integrity, and ethical business practices


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $50,000 to $115,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

#RPO #YELLOW

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Healthcare
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ
UNH
* Ladders Estimates

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