Job DescriptionReporting to the Executive Director, Digital Patient Experience, the Director, Patient Strategy & Innovation Lead will be instrumental in executing our patient-centric vision. This new role will lead the strategy, engagement, and program management for patient-focused initiatives, working in tight partnership with the Patient CoE in the US Commercial Excellence & Innovation (CEI) team and US marketing brand teams.
Primary Responsibilities:
- Strategic Leadership & Execution: Lead the strategic development and execution of patient engagement programs, ensuring alignment with broader DHH and Human Health objectives.
- Partnership & Ecosystem Development: Identify, cultivate, and manage innovative external partnerships that enhance our patient support offerings and accelerate our digital patient capabilities.
- Cross-Functional Collaboration: Serve as the primary liaison between the DHH Patient Capabilities team, the US CEI Patient CoE, and US marketing brand teams to ensure seamless integration and deployment of patient initiatives.
- Program Management: Oversee the end-to-end program management of key patient experience projects, ensuring they are delivered on time, within budget, and achieve defined success metrics.
- Future Patient Strategy: Act as a champion for patient-centric innovation, gathering internal and external best practices to continuously evolve how our company's supports patients throughout their treatment journey. Drive visioning for continued evolution of our patient strategy and the digital, data, and analytics capabilities needed to enable this.
Required Experience and Skills:- Bachelor's degree
- 10+ years of relevant experience in patient support, patient engagement, digital health strategy, program management, or commercial operations within the pharmaceutical, biotechnology, or healthcare industry.
- 5+ years of experience managing complex, cross-functional programs or teams in a highly matrixed environment.
- Proven track record of developing and executing strategic patient engagement or marketing initiatives.
- Strong understanding of the US healthcare ecosystem, including patient support programs, access, and reimbursement dynamics.
- Excellent relationship-building and stakeholder management skills, with the ability to influence without direct authority across brand and enterprise teams.
Preferred Experience and Skills:- Advanced degree (e.g., MBA, MPH).
- Prior experience specifically working within or closely partnering with a commercial patient support Center of Excellence (CoE).
- Demonstrated experience in evaluating, negotiating, and managing digital health partnerships or vendor relationships.
- Familiarity with agile methodologies and digital product development lifecycles.
Required Skills: Business Analysis, Business Analysis, Clinical Outcomes, Commercial Operations Management, Data Science, Demand Management, Engagement Strategies, Innovation, Leadership Management, Leadership Theories, Liaison Work, Matrix Management, Multidisciplinary Teamwork, Organizational Leadership, Patient Care, Patient Engagement, Patient Management, Patient Monitoring, Patient Observation, Patient Support, Policy Compliance, Requirements Management, Schedule Adherence, Situational Leadership, Sourcing and Procurement {+ 2 more}
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):n/a
Job Posting End Date:09/8/2026
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