OverviewThe Customer Development Director provides insights & analytics support to SGWS customers, suppliers and account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth. The Director will also lead higher-level initiatives at assigned accounts.
Primary Responsibilities- Capable of presenting insights and opportunity gap analyses to key customer leadership to help SGWS become the preferred embedded partner for all beverage industry trends, insights, programming, and activation best practices
- Communicate regularly with assigned customer's essential personnel providing project status updates, short-term analysis, and potential issues
- Contribute to team problem solving through findings and insights from analysis
- Lead strategy development, implementation, and monitoring of capabilities to optimize channel business performance
- Deliver strategic insight solutions inclusive of gap analysis based on changes in market dynamics due to new supplier entrants to optimize the portfolio
Additional Primary Responsibilities- Develop strategies and processes that facilitate the communication of insights and information to customers in a timely and actionable manner
- Develop hands-on knowledge and experience with advanced analytic approaches and concepts within management disciplines and help facilitate data integration
- Stay informed of analytic best practices across the industry
- Lead category reviews by providing insights and analytics that can help shape future category strategies
- Maintain relationships with cross-functional groups, corporate teams, and customers
- Perform other job-related duties as assigned
Minimum Qualifications- Bachelor's Degree in business administration, marketing, market research, statistics plus 5-7 years of experience; or an equivalent combination of education and experience
- Demonstrated high-level understanding of Customer Development processes and practices
- Collaborate with external customers, key suppliers, and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P's (Product, Placement, Promotion, Pricing) and Operations
Physical Demands- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Southern Glazer's offers a competitive compensation package with expected first year total earnings of $103800 - $148200 / year plus bonus. This salary range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
