TeleTech

Digital Transformation Specialist

TeleTech$112K — $257K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in strategy and transformation including organization design, strategic planning, process improvement, and technology adoption
  • 5+ years in program management and business development for DoW or federal programs
  • Experience leading technological innovation or transformation with AI, cyber, or automation
  • Skilled at managing and communicating project risks and dependencies
  • Must have active TS/SCI clearance and willingness to take a polygraph exam
  • Bachelor's degree required

Responsibilities

  • Lead strategy teams to create and transform organizations within the DoW acquisition space
  • Facilitate the adoption of cutting-edge technologies including AI and ML
  • Develop innovative solutions to enhance traditional business challenges
  • Drive collaborative team efforts to implement new digital strategies
  • Manage project timelines and ensure successful outcomes for client deliverables

Benefits

  • People-first culture promoting collaboration in person or virtually
  • Flexibility for remote, hybrid, or onsite work arrangements
  • Opportunities for professional growth and skill development
  • Engagement in meaningful projects impacting national defense
  • Work on innovative technologies that shape the future of the Space Force
Full Job Description
Digital Transformation Specialist
The Opportunity:

As a digital transformation professional, you know that implementing improved digital initiatives with effective strategy, organization design, process, and technology adoption skills are crucial for your client's future. You're eager to apply your experience and DoW acquisition knowledge to develop creative solutions. We're looking for someone like you to guide organizations as they solve their traditional business challenges with new digital strategies and solutions.

In this role, you'll directly impact the Space Force and broader DoW acquisition organizations by leading strategy teams to stand-up new organizations, transform existing organizations, and adopt cutting edge technologies, including AI/ML capabilities. With opportunities to introduce new tools and skills, we focus on growing and collaborating as a team to make the best solutions for our customers.

Work with us as we implement new technologies to change the Space Force for the better.

Join us. The world can't wait.

You Have:
  • 5+ years of experience with strategy and transformation capabilities, including organization design or standup, strategic planning, process improvement, and technology adoption
  • 5+ years of experience with program management and business development for large-scale DoW or federal government programs
  • Experience leading technology innovation or organizational transformation involving AI, cyber, automation, or emerging technologies
  • Experience identifying, managing, and communicating dependencies, risks, blockers, and action items to support successful client delivery
  • Active TS/SCI clearance; willingness to take a polygraph exam
  • Bachelor's degree


Nice If You Have:
  • Experience supporting U.S. Space Force or DoW acquisition programs
  • Experience applying data management, data analysis, and data visualization
  • Experience with AI/ML and cloud capabilities
  • Experience serving as a Scrum Master or Agile Delivery Lead supporting IT programs or technical project delivery
  • Experience facilitating Agile ceremonies in a Kanban environment, including daily standups, backlog refinement, and retrospectives
  • Experience coaching Agile teams on continuous improvement and Agile best practices
  • Ability to manage projects from initiation through execution, devise and execute client deliverables, work independently, identify problems and devise analysis and solutions, communicate results to both technical and non-technical audiences, and lead the accomplishments of client tasks from inception to completion
  • PMI PMP and Lean Six Sigma Black Belt Certifications
  • Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or similar Agile Certification


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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