Caterpillar, Inc

Digital Technical Support Engineer - Construction Technology

Caterpillar, Inc$97K — $146K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a technical support or related role.
  • Familiarity with Earthmoving and Heavy Equipment technology, including Grade Control and Payload systems.
  • Proficiency with CRM tools, preferably Salesforce or MS Dynamics.
  • Strong mechanical aptitude and understanding of machine systems and operational behavior.
  • Knowledge of application design methodologies and technical troubleshooting techniques.

Responsibilities

  • Support technical tasks related to business processes and applications.
  • Assist in gathering and analyzing business requirements and identifying any technical gaps.
  • Participate in troubleshooting and root cause analysis to resolve issues.
  • Adhere to defined processes for risk assessment and quality checks.
  • Provide customer feedback to enhance products and services.
  • Help onboard new products into the Construction Industries Helpline.
  • Maintain strong relationships with technical support partners.

Benefits

  • Medical, dental, and vision benefits.
  • Paid time off plan including vacation, holidays, and volunteer days.
  • 401(k) savings plans with employer contributions.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
  • Access to health lifestyle programs and employee assistance services.
  • Career development opportunities with potential incentive bonuses.
  • Tuition reimbursement and adoption benefits.
Full Job Description
Career Area:
Technology, Digital and Data

Job Description:

Job Summary:

Supports the identification, investigation, monitoring, and resolution of customer issues for products supported by Construction Industries following established standards and processes. These products include Grade Control (2D/3D), Payload, Cat Command, Detect/Safety systems as well as other machine-based inquiries.

What You Will Do:
  • Supports technical tasks related to business processes and applications.
  • Assists in gathering and analyzing business requirements and identifying technical gaps.
  • Participates in troubleshooting activities, root cause analysis, and issue resolution.
  • Follows defined processes for risk assessment, corrective actions, and quality checks.
  • Shares customer feedback with internal teams to help improve products and services.
  • Supports onboarding of any new products into Construction Industries Helpline
  • Stays current on product updates, releases and system changes to ensure effective support coverage on relevant products
  • Develop / maintain healthy working relationships with business partner technical support personnel and serve as primary point of escalation for any technical related issues.


What You Will Have:
  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
  • Business Intelligence: Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.
  • Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
  • Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.


Considerations For Top Candidates:
  • Experience with documentation and knowledge sharing
  • Experience with Earthmoving and Heavy Equipment technology which includes Grade Control (2D/3D) and Payload
  • Experience with Detect & Safety Systems
  • Cat Command, Product Link, VisionLink, as well as technical knowledge of Cat machines, engines and generators
  • Mechanical aptitude and the ability to understand machine systems, components, and operational behavior is preferred
  • Experience with CRM tools with Salesforce or MS Dynamics preferred


Summary Pay Range:

$97,530.00 - $146,290.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement


* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Posting Dates:
July 9, 2026 - July 19, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

Work You’ll Do

At Caterpillar, Inc., you will have the opportunity to contribute to a variety of groundbreaking projects that extend across the globe. Our commitment to leadership in the industry is unwavering, and we achieve it through a culture that fosters diversity and leadership development.

Explore Job Opportunities and Growth

Caterpillar offers a wide range of job opportunities and career paths, providing a platform for professional growth and development. Whether you're interested in engineering, sales, marketing, or management, Caterpillar has a position that will utilize your unique skills and talents. We are continuously hiring innovative minds to propel our mission forward and maintain our status as industry leaders.

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Kickstart your career with a Caterpillar internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment at our company. As an intern, you will work alongside experienced professionals and gain insights that will benefit you as you advance in your career.

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Choosing a career at Caterpillar means more than just having a job. It means you're part of a team that values diversity and is committed to creating an inclusive environment. We offer competitive benefits to ensure the health and well-being of our employees and their families. These benefits include health insurance, retirement plans, and paid time off, alongside unique perks like professional development and diversity training programs.

Innovation and Leadership

Drive innovation and industry leadership as part of the Caterpillar team. We empower our employees to lead from their first day on the job, encouraging continuous improvement and career advancement. At Caterpillar, your ideas will shape the future of our business and the industries we serve.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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