TeleTech

Digital Solutions Requirements Analyst, Mid

TeleTech$55K — $126K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in developing software requirements and documentation
  • Experience with cross-functional Agile teams designing large-scale digital experiences
  • Ability to thrive in a fast-paced environment with aggressive project timelines
  • Quick understanding of client needs and leveraging team capabilities
  • Secret clearance eligibility required
  • Bachelor's degree in a relevant field

Responsibilities

  • Collaborate with Agile teams to develop leading-edge applications
  • Gather user requirements and business needs from clients
  • Support the design of user experiences and interfaces
  • Guide teams in shaping and implementing deployable features
  • Deliver high business value products to clients and end-users

Benefits

  • Opportunity to work with innovative digital products
  • Engagement in a collaborative and dynamic Agile environment
  • Potential for professional growth in IT and business analytics
  • Chance to impact client missions directly
  • Work alongside experienced AI solution architects and data professionals
Full Job Description
Digital Solutions Requirements Analyst, Mid

The Opportunity: 

You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, you’ll have the chance to work with an Agile team as they develop digital products to support our clients’ most pressing missions. We’re looking for someone like you to help propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences.  

As an IT Business Analyst, you’ll work to develop leading-edge applications. Working with your team of AI solution architects, developers, data engineers, data scientists, and alongside subject matter experts, you’ll identify clients’ business needs, gather user requirements, and help develop user experience and user interface designs. You’ll understand the overall direction and nuanced user needs clearly, and you’ll guide your team as they fulfill these needs by creating deployable features. Together, you’ll help deliver high business value products to the client and end-users.

Join us. The world can’t wait. 

You Have: 

  • Experience in developing software requirements and supporting documentation

  • Experience working in cross-functional, Agile teams to design large-scale digital experiences that meet business objectives

  • Experience working in a highly dynamic, fast-paced environment with aggressive project timelines and continual client delivery

  • Ability to quickly grasp new concepts, comprehend the intent of a client’s needs, and help shape and form the solution by leveraging team capabilities

  • Ability to obtain a Secret clearance

  • Bachelor's degree

Nice If You Have: 

  • Experience with wireframing and prototyping tools, such as Axure, Balsamiq, Figma, or Sketch

  • Experience with facilitating stakeholder interviews, creating personas, user journeys, and user observations

  • Experience working with the Military

  • Possession of excellent client-facing or advising skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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