Digital Product Owner

Department: Technology

Employment Type: Permanent - Full Time

Location: Waterloo, ON

Reporting To: Brandi Doherty

Compensation: $80,000 - $110,000 / year

Description

Who we need
As our Digital Product Owner, you'll play a strategic role in shaping, delivering, and continuously improving the digital experiences our customers rely on every day. You'll own end-to-end customer journeys from start to finish, making sure they connect seamlessly with our business processes, systems, and data.

You'll work across multiple platforms and domains, with a real opportunity to influence how customer experience comes to life through the data flows and system integrations behind the scenes. That means ensuring data is captured, transformed, and used effectively across systems to drive meaningful outcomes - both for our customers and our business.

In this fast-paced, cross-functional environment, you'll partner closely with business stakeholders, engineering teams, and fellow product owners to set priorities, manage dependencies, and deliver scalable, reliable solutions that bring our product strategy to life.

The expected base salary for this role is between $80,000 - $110,000 CAD per year, depending on experience. Please review our other benefits detailed below. This posting is for an existing vacancy. Only one position is available. However, it may be based in multiple locations: Toronto (ON), Waterloo (ON), Waterloo (ON) or Montreal (QC).

This is a hybrid position. The team currently comes into the office once a month.

We use artificial intelligence tools in our recruitment process to help with application review and improve the efficiency of our assessments. These tools are used responsibly and do not replace human decision-making, as we continue to manually review all applications.

What you will do

To successfully execute this role, the Digital Product Owner should be able to lead the following key responsibilities:

• Own and prioritize the product roadmap for digital customer experiences, ensuring alignment to business goals and customer needs
• Define and deliver end-to-end customer journeys, including associated business processes and system interactions
• Maintain a clear understanding of the product across users, inputs, outputs, integrations, and dependencies
• Own how data flows across systems to support customer journeys and business processes (capture, transformation, and consumption)
• Define and manage system integration requirements and ensure alignment across platforms
• Be accountable for data integrity, consistency, and reliability across systems, including resolution of data conflicts and discrepancies
• Ensure alignment between business processes and system capabilities, identifying and resolving gaps
• Manage and prioritize the product backlog, ensuring requirements are clear, complete, and account for cross-system impacts
• Lead coordination of delivery across teams, ensuring dependencies and integration points are effectively managed
• Support successful release planning, testing, and production readiness, including cross-functional alignment
• Monitor outcomes post-release and drive resolution of issues impacting customer or business performance
• Collaborate with cross-functional teams and champion the product across the organization

What you will bring

• Significant experience leading digital products, customer journeys, and cross-functional technology initiatives, typically gained through 5-7+ years in product management, product ownership, business analysis, or related roles
• Experience owning customer-facing digital products or platforms, including defining and delivering end-to-end customer journeys and measurable business outcomes
• Strong understanding of product management disciplines, including product strategy, roadmap development, backlog management, prioritization, and delivery
• Strong understanding of how data flows and system integrations support customer experiences and business processes
• Ability to operate across multiple systems and domains, with awareness of dependencies, inputs, and outputs
• Proven ability to translate complex business needs into clear product requirements, considering cross-system impacts
• Experience working in cross-functional environments within a regulated organization
• Strong technology acumen, including how platforms, data, and integrations deliver value
• Experience working within agile and waterfall delivery models, including backlog management and sprint planning
• Ability to navigate ambiguity and establish clarity and ownership in complex environments
• Strong problem-solving skills, with the ability to assess trade-offs and drive outcomes
• Excellent communication skills, with the ability to translate technical concepts to non-technical stakeholders
• Ability to influence and align stakeholders across business and technology teams
• High degree of ownership, accountability, and a bias for action
• Experience working within a regulated industry, such as Insurance or Financial Services, is preferred
• Experience working with APIs, system integrations, data pipelines, or enterprise platforms is considered an asset

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

• Flexible work arrangements with monthly financial allocations to support your work-life balance;
• Generous starting paid vacation time, plus additional vacation days for every year of service;
• Paid volunteer day so you can dedicate time to a cause you are passionate about;
• Paid personal and wellness days to support your total wellbeing;
• Educational assistance of up to $3,500 a year (with approval from your manager);
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
• Up to 14% of combined contributions to the RRSP matching program;
• Family-friendly maternity/parental leave and,
• Many more benefits, perks and programs.

If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures - we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.