Parker Hannifin

Digital & IT Team Lead - Endpoint Operations (VDI)

Parker Hannifin • $100K — $130K *
Cleveland, OH 44130In-Person
Information Technology
8 - 10 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • University Degree required; advanced degree preferred.
  • 8+ years of experience in Information Technology.
  • 5+ years of leadership experience, especially with distributed teams.
  • 5+ years in VDI or similar end-user compute environments preferred.
  • Strong background in IT infrastructure: networking, virtualization, storage, and endpoint management.

Responsibilities

  • Lead and manage a distributed Endpoint VDI team, driving accountability and performance.
  • Actively contribute to planning, troubleshooting, and executing VDI operations.
  • Establish and maintain standards, procedures for Endpoint VDI systems.
  • Plan and track VDI-related projects, ensuring alignment with corporate strategy.
  • Collaborate with stakeholders to align VDI capabilities with business needs.
  • Monitor performance and promote continuous improvement within Endpoint Operations.
  • Ensure alignment with IT security policies and support compliance efforts.

Benefits

  • Hands-on leadership opportunity in a dynamic global team.
  • Collaborative culture focused on service quality and continuous improvement.
  • Opportunity to mentor and develop emerging leaders.
  • Diverse technological environment with varied VDI platforms.
  • Engagement with business stakeholders across global operations.
Full Job Description
Position Summary

Position Summary

As part of the Corporate Endpoint Operations team, this role leads the day-to-day operation of Parker's global Virtual Desktop Infrastructure (VDI) services and related endpoint solutions.

The Digital & IT Team Lead is a "working manager" who provides hands-on leadership to a distributed team, ensuring consistent, reliable, and secure virtual desktop and application services for users across the globe. While overall strategy, platform selection, and framework decisions are driven by senior leadership, this role translates that strategy into actionable plans, organizes and executes the work, and holds the team accountable for delivery.

Primary responsibility lies within the virtual desktop and application space (Citrix, RDS, Horizon, and the new global standard Dizzion Frame) but may extend into broader Endpoint Operations and end-user compute. The role requires close collaboration with business stakeholders, internal IT teams, and external partners to deliver practical, operational solutions that support Parker's global operations.

Scope/Supervision and Interaction
  • Has Direct Reports (small global team, including employees and contractors).
  • Reports to the Enterprise Digital & IT Lead of Endpoint Operations.
  • Works closely with Corporate and Division IT teams globally
  • Interacts regularly with business stakeholders, division IT teams, and external service providers.
Responsibilities

Essential Functions
  • Operational Leadership & Team Management
    • Lead a distributed Endpoint VDI team by assigning work, setting clear expectations, and driving accountability for outcomes.
    • Act as a "working manager" who contributes directly to planning, troubleshooting, and execution in addition to people leadership.
    • Foster a collaborative, high-performance culture focused on service quality, continuous improvement, and shared goals.
    • Recruit, onboard, coach, and develop team members, including mentoring emerging leaders within the team.
  • VDI Operations & Service Delivery
    • Implement and maintain Endpoint VDI systems and services to meet availability, performance, and user experience targets.
    • Oversee day-to-day operations of VDI platforms (e.g., Citrix, RDS, Horizon, Dizzion Frame) in partnership with technical specialists.
    • Ensure consistent global service delivery for diverse user groups, including contractors and manufacturing floor users.
    • Identify operational risks, recurring issues, and service gaps; drive pragmatic remediation and improvements.
  • Standards, Processes, and Documentation
    • Create, maintain, and enforce standards and operating procedures for Endpoint VDI systems and services.
    • Translate high-level strategies and architectural guidance from leadership into practical processes, workflows, and team activities.
    • Ensure documentation is accurate, current, and usable by both technical staff and support teams.
  • Project and Program Management
    • Plan, coordinate, and track VDI-related projects and initiatives, including the migration to Parker's new global VDI standard.
    • Employ appropriate organizational tools to manage project plans, tasks, dependencies, and timelines.
    • Provide clear, concise status reporting on projects, operational issues, and team workload to management and stakeholders.
    • Drive cross-functional alignment with Corporate & Division IT teams to ensure successful delivery and adoption of VDI solutions.
  • Stakeholder Collaboration and Communication
    • Collaborate with business stakeholders to understand requirements and align Endpoint VDI capabilities with business needs.
    • Communicate complex technical topics in a clear, business-oriented manner to non-technical stakeholders.
    • Provide training materials and education to users and support teams to promote effective use of VDI and endpoint solutions.
    • Deliver presentations on VDI and Endpoint Operations to varying audiences, including technical teams and leadership.
  • Continuous Improvement and Optimization
    • Monitor service performance and user experience; identify trends and opportunities to enhance reliability, usability, and efficiency.
    • Champion continuous improvement initiatives, including automation, standardization, and process simplification within Endpoint Operations.
    • Provide recommendations to management regarding personnel, hardware, and software needs to meet current and future demand.
  • Security and Compliance
    • Ensure Endpoint and VDI operations align with Parker's IT security policies and standards.
    • Partner with Cyber Security team to address vulnerabilities, implement appropriate controls, and support audits & compliance as required.
    • Promote security-by-design practices within the VDI and endpoint environment.
  • Key Information Technology Disciplines and/or Services
    • Virtual Desktop Hosting
    • Virtual Application Hosting
    • Team Leadership
    • Employee Supervision/Management (small, distributed team)
    • Change Management
    • Project and Program Management
    • Endpoint Operations / End User Compute
    • IT Security as it relates to Endpoint and VDI Operations

    Person Description (Soft Skills):
  • Strong communication skills in both verbal and written form, with the ability to work effectively across cultures, time zones, and organizational levels.
  • Proven people leadership skills with the ability to set direction, delegate effectively, and hold team members accountable while maintaining a supportive environment.
  • Highly organized with strong multi-tasking and prioritization skills; able to manage concurrent projects, operational activities, and stakeholder expectations.
  • Strong understanding of IT service delivery, particularly in endpoint and end-user compute environments.
  • Proven IT analytical and troubleshooting skills with a practical, problem-solving mindset and attention to detail.
  • Demonstrated experience in leading projects of varying length and complexity, including coordinating with distributed teams and external partners.
  • Positive, self-motivated individual who takes ownership, completes tasks independently, and proactively identifies opportunities to improve team effectiveness.
  • Able to drive continuous improvement of solutions and processes within the area of responsibility, focusing on operational excellence and user experience.
  • Comfortable operating at both strategic-tactical and hands-on levels, moving between planning, coordination, and detailed execution as needed.
Qualifications

Qualifications

  • University Degree (or international equivalent) required; advanced degree preferred.
  • 8+ years' experience within the Information Technology industry required.
  • 5+ years' experience in employee supervision/people leadership required, ideally leading small, distributed teams.
  • 5+ years' experience in VDI or related end-user compute environments preferred
  • Broad IT infrastructure background and experience strongly preferred (e.g., networking, server/virtualization, storage, identity, endpoint management).
  • Experience managing IT projects and changes in a global environment preferred.

About Parker Hannifin

Parker Hannifin is a diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. They are also demonstrating how their interconnected portfolio of motion and control technologies is critical to enabling a cleaner and sustainable world.

Parker Hannifin Careers

Join the vibrant team at Parker Hannifin, a global leader in motion and control technologies, and be part of a company known for its innovative approach and commitment to excellence. At Parker Hannifin, we offer a wide range of job opportunities that allow professionals to advance their careers in an environment that fosters growth, leadership, and diversity.

Work You’ll Do

At Parker Hannifin, every position contributes to our mission of solving the world’s greatest engineering challenges. Our team is composed of highly skilled professionals dedicated to pushing the boundaries of technology and innovation. Whether you are looking for a full-time position, an internship, or a leadership role, Parker Hannifin has a place for you.

Innovate and Lead

Embrace the opportunity to lead projects that redefine industry standards. Parker Hannifin is at the forefront of technological innovation, and our employees are the driving force behind our success. With a culture that values diversity and creative problem-solving, you will work alongside some of the brightest minds in the industry.

Grow Your Career

Parker Hannifin is committed to the professional growth of our employees. With comprehensive training programs and a focus on career development, we ensure that our team members have the resources they need to succeed. Our commitment to professional development is matched by our dedication to promoting from within, providing a clear path for career advancement.

Be Part of a Great Team

Our team at Parker Hannifin is our greatest asset. We pride ourselves on a culture that promotes teamwork, respect, and collaboration. With a global network of professionals, the opportunities for networking and cross-functional collaboration are vast. Join us and be part of a team that is making a difference in the world.

Benefits and Culture

Parker Hannifin offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans, we provide the benefits that help you live a healthier and more secure life. Our inclusive culture encourages involvement and offers various channels for employees to express their ideas and insights.

Explore Job Opportunities

Are you ready to take the next step in your career? Explore the exciting job opportunities at Parker Hannifin. From engineering to marketing, and from sales to customer service, we have positions that match a wide range of skills and interests. - **Search Parker Hannifin Jobs**: Find open positions that align with your skills and career goals. We are continuously hiring and looking for new talent to join our dynamic team. - **Prepare Your Application**: Tailor your resume and prepare for your interview with us. Show us how your experience and skills make you the perfect fit for Parker Hannifin. - **Internship Programs**: Gain hands-on experience and build your professional network through our internship programs. These opportunities are designed to give you a solid foundation in your chosen field.

Stay Connected

- **Join Our Team**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Career Development**: Engage in ongoing learning and development programs to enhance your skills and boost your career prospects. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Parker Hannifin. At Parker Hannifin, we are not just offering jobs; we are offering careers that make a global impact. Join us and be part of a legacy of leadership, innovation, and diversity.
Learn more about Parker Hannifin
Size
54,640 employees
Market Cap
$37.5 billion
Industry
Manufacturing & Automotive
Net Income
$1.4 billion
Founded
1918
5 Year Trend
+5.7%
Revenue
$13.5 billion
NASDAQ
PH
* Ladders Estimates

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