Parker Hannifin

Digital & IT Analyst - SAP Business Analysis

Parker Hannifin$70K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, information systems, or related field.
  • 2+ years of relevant IT experience.
  • Strong knowledge of sales order processing, pricing, billing, and customer service operations.
  • Familiarity with SAP Sales/Customer Service configuration and troubleshooting.
  • Experience with SAP integration and EDI technologies.

Responsibilities

  • Analyze and translate business requirements into SAP functional specifications.
  • Configure SAP Sales/Customer Service modules for various business processes.
  • Collaborate with cross-functional teams to enhance business operations.
  • Provide end-user training and support for SAP functionalities.
  • Identify and troubleshoot system issues, implementing necessary enhancements.

Benefits

  • Work with diverse teams across different departments.
  • Opportunities for professional growth and skills development.
  • Exposure to emerging SAP technologies and best practices.
  • Collaborative work environment without direct reports.
  • Ability to influence and drive business strategies through technology.
Full Job Description
Position Summary

Position Summary

The SAP Sales and Customer Service Business Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. The position is responsible for analyzing business processes, configuring SAP solutions, and supporting SAP Sales and Customer Service modules. This role will collaborate with stakeholders to optimize sales operations, improve customer service functions, and drive system enhancements.

Scope/Supervision and Interaction

This position Does Not Have Direct Reports

Collaborates with business and development leadership as well as other Technical Analysts, Senior Technical Analysts, and end users.

Responsibilities

Essential Functions:

  • Analyze business requirements and translate them into SAP Sales/Customer Service functional specifications.
  • Configure and customize SAP Sales/Customer Service modules to support sales order processing, pricing, billing, and customer service workflows.
  • Collaborate with cross-functional teams, including IT, sales, and customer service, to optimize business processes.
  • Provide end-user training and support for SAP Sales/Customer Service functionalities.
  • Identify and resolve system issues, troubleshoot errors, and implement enhancements.
  • Develop and maintain a deep understanding of business process and procedures to effectively identify and implement IT solutions.
  • Actively engage key business partners to identify/validate opportunities, ensure alignment with business strategies and define functional area roadmap.
  • Work with Division IT, Group IT, COE and other Corporate IT teams (DevOps, enterprise architecture, middleware, security, etc.) to translate business requirements into functional/technical specs.
  • Work with technical teams to design and implement SAP integrations with other enterprise applications (e.g., CRM, e-commerce, logistics).
  • Conduct system testing, user acceptance testing (UAT), and ensure smooth deployment of SAP updates.
  • Stay updated with SAP best practices and emerging trends to drive process improvements.
  • Create, reviews and delivers end-user documentation (user guide, process flow charts, training materials) and training for accuracy.
  • Follow and help improve all IT standards and processes (Change Management, Segregation of Duties, Documentation Standards, etc.).
  • Provide day to day support for SAP and integrated business systems.
  • Provides analytical advice and direction for application and technology that impacts business operations; Understands how applications and technologies impact the business
  • Analyze and apply Enterprise data to make recommendations / modifications to streamline & simplify processes while reducing operating costs
  • Develops and deploys appropriate Digital and Information Technology solutions
  • Establishes and develops procedures for proper utilization of Digital and IT technology
  • Develops and delivers training to support process changes and new technology introductions
  • Overnight travel to remote locations to assist in the implementation of technical solutions as needed
  • Provide after-hour technical support as needed
Qualifications

Qualifications

  • Bachelor's degree in computer science, information systems, or related area (or international equivalent)
  • 2+ years related IT experience
  • Strong understanding of sales order processing, pricing, billing, returns, and customer service operations.
  • Experience with SAP Sales/Customer Service configuration, testing, and troubleshooting.
  • Knowledge of SAP integration with other enterprise systems (e.g., CRM, logistics, finance).
  • SAP S/4HANA experience is a plus.
  • Experience with EDI, IDocs, and other SAP data exchange technologies.
  • Knowledge of business process automation and digital transformation strategies.
  • Proficient in Microsoft Office tools
  • Excellent written and verbal communication and collaboration skills
  • Demonstrated leadership aptitude, learning agility, and adaptability
  • Strong interpersonal skills, relates well with all levels of the organization
  • Ability to establish own priorities and adapt to changing priorities
  • Demonstrates ability to manage projects

About Parker Hannifin

Parker Hannifin is a diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets. They are also demonstrating how their interconnected portfolio of motion and control technologies is critical to enabling a cleaner and sustainable world.

Parker Hannifin Careers

Join the vibrant team at Parker Hannifin, a global leader in motion and control technologies, and be part of a company known for its innovative approach and commitment to excellence. At Parker Hannifin, we offer a wide range of job opportunities that allow professionals to advance their careers in an environment that fosters growth, leadership, and diversity.

Work You’ll Do

At Parker Hannifin, every position contributes to our mission of solving the world’s greatest engineering challenges. Our team is composed of highly skilled professionals dedicated to pushing the boundaries of technology and innovation. Whether you are looking for a full-time position, an internship, or a leadership role, Parker Hannifin has a place for you.

Innovate and Lead

Embrace the opportunity to lead projects that redefine industry standards. Parker Hannifin is at the forefront of technological innovation, and our employees are the driving force behind our success. With a culture that values diversity and creative problem-solving, you will work alongside some of the brightest minds in the industry.

Grow Your Career

Parker Hannifin is committed to the professional growth of our employees. With comprehensive training programs and a focus on career development, we ensure that our team members have the resources they need to succeed. Our commitment to professional development is matched by our dedication to promoting from within, providing a clear path for career advancement.

Be Part of a Great Team

Our team at Parker Hannifin is our greatest asset. We pride ourselves on a culture that promotes teamwork, respect, and collaboration. With a global network of professionals, the opportunities for networking and cross-functional collaboration are vast. Join us and be part of a team that is making a difference in the world.

Benefits and Culture

Parker Hannifin offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans, we provide the benefits that help you live a healthier and more secure life. Our inclusive culture encourages involvement and offers various channels for employees to express their ideas and insights.

Explore Job Opportunities

Are you ready to take the next step in your career? Explore the exciting job opportunities at Parker Hannifin. From engineering to marketing, and from sales to customer service, we have positions that match a wide range of skills and interests. - **Search Parker Hannifin Jobs**: Find open positions that align with your skills and career goals. We are continuously hiring and looking for new talent to join our dynamic team. - **Prepare Your Application**: Tailor your resume and prepare for your interview with us. Show us how your experience and skills make you the perfect fit for Parker Hannifin. - **Internship Programs**: Gain hands-on experience and build your professional network through our internship programs. These opportunities are designed to give you a solid foundation in your chosen field.

Stay Connected

- **Join Our Team**: Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. - **Career Development**: Engage in ongoing learning and development programs to enhance your skills and boost your career prospects. - **Job Alert Emails**: Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Parker Hannifin. At Parker Hannifin, we are not just offering jobs; we are offering careers that make a global impact. Join us and be part of a legacy of leadership, innovation, and diversity.
Learn more about Parker Hannifin
Size
54,640 employees
Market Cap
$37.5 billion
Industry
Net Income
$1.4 billion
Founded
1918
5 Year Trend
+5.7%
Revenue
$13.5 billion
NASDAQ

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