Overview: The Digital Fraud Investigator serves as a senior operational and analytical resource within the Financial Crimes & Intelligence division, playing a pivotal role in safeguarding the organization against increasingly sophisticated and rapidly evolving digital fraud threats. This position is accountable for proactively identifying, investigating, and mitigating fraud across digital channels while upholding the highest standards of loss prevention, regulatory compliance, and member protection. Operating autonomously and expert level judgment, the Investigator functions as a strategic partner to Financial Crimes & Intelligence leadership, Risk Management, and cross functional business units. The role collaborates closely with the Vice President of Financial Crimes & Intelligence management to enhance investigative methodologies, identify systemic control and procedural gaps, and strengthen enterprise-wide fraud-prevention strategies. Additionally, the Investigator assesses the impact of emerging technologies including artificial intelligence, behavioral analytics, and advanced automation on the digital fraud landscape, ensuring the organization remains resilient and adaptive. Responsibilities: Investigations and Digital Analysis: 37Performs the monitoring, detection, and investigation of suspicious activity across digital platforms-including mobile banking, Zelle,Verafin,BioCatch, digital wallets, and emerging payment technologies-to identify and mitigate complex fraud schemes. Utilize tools, data analytics, and expert judgment to detect indicators of device spoofing, session hijacking, account takeover, social engineering, synthetic identities, and other sophisticated fraud typologies. 37Apply working knowledge of AI and machine learning-driven detection tools, including understanding AI-enabled fraud typologies, model limitations, false positives, and emerging risks associated with automation and generative technologies. 37Interview members, employees, and third parties to gather facts, validate claims, and substantiate investigative conclusions. 37Collaborates with peer financial institutions, fraud consortiums, and financial crimes units to confirm fraud activity, identify common actors, and detect emerging trends. 37Conducting-depth digital forensic investigations, including IP analysis, device fingerprinting, behavioral biometrics, and detailed log review. 37Prepare comprehensive, timely, and audit ready investigative reports within the Case Management System (CMS), documenting findings, evidence, and recommending actions. 37Preserve and maintain evidentiary materials in accordance with legal, regulatory, and chain of custody requirements. 37Communicate directly with members and branch personnel regarding fraud claims, investigative progress, and case outcomes. 37Escalate complex, high with analysis and recommended next steps. Provide testimony as a fact or expert witness in criminal or civil proceedings when required. 37Follow established procedures to apply BSA/AML, Regulation E, and applicable to federal, state, and local regulatory requirements in daily investigative activities. 37Applies knowledge of BSA/AML,Regulation E, and all applicable federal, state, and local regulatory requirements through consistent application of established procedures. Prepare-quality Suspicious Activity Reports (SARs) with clear, comprehensive, and analytically robust narratives aligned with FinCEN expectations. Ensure accuracy, consistency, and completeness across all SAR fields, supporting documentation, and investigative findings. Promote quality, consistency, and regulatory compliance across all Financial Crimes & Intelligence operations, ensuring alignment with established policies and procedures throughout the MCU footprint. 37Execute testing, validation and continuous tuning of fraud controls and detection rules to enhance digital security and reduce financial losses. 37Conduct advanced analysis of fraud trends, behavioral patterns, and root cause drivers to proactively shape preventive strategies and long-term risk-mitigation planning. 37Identify and assess control weaknesses, policy gaps, and procedural deficiencies contributing to fraud exposure, and provide recommendations that elevate organizational controls and reduce risk. 37Collaborate with Operations, IT, Risk, and other key stakeholders to analyze fraud trends, troubleshoot issues and support the enhancement of fraud prevention processes and systems. 37Contribute to fraud awareness efforts by providing insights, case examples, and trend analysis to support employee and member education. 37Maintain detailed, accurate and audit ready documentation to support internal audits, regulatory examinations and legal inquiries. Applies quality control standards to ensure all investigative work products meet or exceed audit, legal, and regulatory standards. 37Ensure completion of all required annual BSA/AML, fraud, and cybersecurity training while modeling a culture of compliance excellence. 37Maintain up-to-date expertise on emerging fraud typologies, regulatory developments, technological advancements, and industry best practices. 37Participate in fraud roundtables, industry forums, and professional development engagements, to stay current on emerging threats and investigative best practices. 37Share knowledge and provide informal guidance to peers to promote consistent investigative practices and skill development. 37Apply a detail-oriented, intelligent-driven approach to support established methodologies and continuous refining techniques. 37Serve as the primary contact and advisor for local, state, and federal law enforcement agencies, strengthening interagency partnerships and advancing complex investigations. 37Exercise judgment in reviewing and recommending members for denial of services or expulsion when conduct exceeds organizational risk tolerance or violates the Member Code of Conduct. 37Contribute to special projects and initiatives by providing investigative insights, data analysis, and subject matter expertise related to digital fraud risk. Requirements: 37Bachelor or Associate degree in Criminal Justice, Business, or Accounting,or a related discipline; an equivalent combination of education and relevant professional experience will be considered. 5-7+ years of progressive experience in digital fraud investigations, financial crimes analysis, and/or digital payment channel operations, with demonstrated expertise in complex casework. 37Deep understanding of Zelle Risk Management Operating Procedures and digital payment risk frameworks, with the ability to apply them in high-risk investigative scenarios. 37Proven ability to synthesize data across multiple technologies and platforms to identify, assess, and validate fraudulent activity. 37Industry-recognized certifications such as Certified Fraud Examiner (CFE) or similar credentials are highly desirable. Strong working knowledge of federal, state, and local criminal statutes, banking regulations, and financial crimes compliance requirements. 37Flexibility to work nonstandard as business needs require, including support during high-risk events or urgent investigative escalations. 37Uncompromising integrity and the ability to handle sensitive, confidential, and legally significant information with discretion. 37Self-starter with strong initiative, sound judgment, and a proactive, solution-oriented mindset. 37Professional demeanor and team-oriented approach, contributing positively to a high-performance investigative culture. 37Excellent communication, collaboration, and interpersonal skills, with the ability to influence and partner across teams. 37Ability to manage high-volume workloads, prioritize effectively, meet deadlines, and maintain exceptional attention to detail in a fast-paced environment. High technological aptitude with the ability to quickly adapt to new tools, evolving fraud tactics, and emerging digital risk echnologies. Proficiencywith leading fraud monitoring and case-management platforms, including Verafin, BioCatch, and Zelle(preferred) The pay range for this position is between $81,700-113,400 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.