No Relocation Assistance Offered
Job Number #173713 - Scottsdale, Arizona, United States
The
Digital Commerce Technical Lead will support and ensure deployment, maintenance and performance tracking of best in class digital tools for our B2B customers and professionals. They are responsible for ensuring timely delivery of rollouts and enhancements displaying a strong functional understanding of the tools utilization as well as technical expertise. They also provide technical expertise and support for the utilization of our digital tools.
The role works with multiple stakeholders - both internal (GIT, Professional Affairs, Master Data, and eCommerce) as well as external stakeholders and third party providers - leveraging technology and user-centric approaches to enhance digital product offerings, optimize customer experiences, and drive business growth across both consumer segments.
This role is based out of Scottsdale, AZ and is expected to work in office 4x week (Monday - Thursday).Responsibilities:Digital Product Implementation and Roadmap (30%)- Assist in executing digital product strategies and roadmaps aligned with business objectives and market and industry trends
- Prioritize features and enhancements for B2B digital products to maximize ROI and achieve growth and revenue targets
- Proactively address and resolve user-reported issues and bugs
- Facilitate user training, manage user roles and permissions, and provide support for ad-hoc requests
- Manage customer web support line & help desk tickets to troubleshoot issues and provide an exceptional customer service experience
- Work closely with internal & third party teams during project execution
Cross-functional Collaboration (50%)- Work closely with Marketing, Sales, Consumer Affairs and GIT to ensure alignment and successful execution of digital product initiatives
- Partner with UX/UI designers, developers to translate business requirements into actionable product features and functionalities
- Partner with the B2B eCommerce Lead and GIT team to administer B2B and microsite platforms implementation providing clarity of requirements.
- Collaborate with customer support and professional teams to integrate support functionalities within digital products
- Provide excellent customer service and technical support for our B2B professional customers to help drive more revenue
Digital Product Launch and Lifecycle Management (20%)- Coordinate the entire product lifecycle ensuring continuous improvement, optimization and alignment with business goals
- Assist GIT with testing in all environments (Dev, UAT, Production)
- Provide launch day support for both internal teams and B2B professional customers
- Utilize analytics tools and data-driven insights to monitor product performance, identify opportunities for improvement, and make informed decisions
Required Qualifications:- Bachelor's degree in Business Administration, Marketing, Computer Science, or relevant certifications
- 5+ years of experience in Technical Support and Digital Product Management
Preferred Qualifications: - Experience with platforms including SAP (S4H, C4C), VTEX, or Shopify a plus
- Exposure to DTC or B2B sales strategies a plus
- Skilled at working across multiple functions
- Excellent interpersonal and communication skills, with the ability to articulate complex ideas and collaborate effectively with diverse teams
Compensation and BenefitsSalary Range $86,000.00 - $121,000.00 USD
Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.
Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.
