5-8 years of enterprise level networking and Internet Security experience
Experience with Check Point products
Strong understanding of RHEL or other Linux operating systems
Experience configuring and troubleshooting VPN technologies
Knowledge of the OSI model layers 1-4
Familiarity with traffic analyzing tools like Wireshark
Basic programming skills in UNIX shell scripting with Bash
Experience in supporting customers and technical personnel
Responsibilities
Provide technical support to customers through analytical problem-solving
Facilitate new installations and implementations of technology solutions
Conduct maintenance and education for customer environments
Author documentation to support customer needs
Manage customer expectations and resolve technical issues promptly
Develop and maintain troubleshooting skills for Check Point products
Travel occasionally to customer sites across the US and Canada as needed
Benefits
Hybrid work model with two days in the office
Opportunities for professional development and technical training
Collaborative team environment with a close-knit culture
Exposure to cutting-edge security technology and practices
Job stability with a focus on customer-centric solutions
Full Job Description
Job Description
Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
Occasional travel to customer sites in the US and Canada is required as needed.
Ensures management of customer expectations and resolution of technical issues in a timely manner.
Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
Qualifications
5-8 years of relevant enterprise level networking and Internet Security technology experience.
Experience with Check Point products required.
Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
Experience configuring and troubleshooting VPN technologies.
Strong understanding of the OSI model on Layers 1-4.
Experience with traffic analyzing tools like Wireshark.
Understanding of how common TCP/UDP connections are established based on their protocol.
Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.
