Job Description:

This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies.

Account Takeover (ATO) persists as one of the most prevalent threats within the fraud landscape today. This, coupled with the expansion of our digital capabilities, and the wide array of compromised information available for purchase, has increased the scope and complexity of effectively detecting, mitigating, and monitoring ATO risk within the Bank’s ecosystem.

The Fraud Prevention and Detection organization relies heavily on our understanding of current fraudster tactics to expand our capabilities, reduce customer friction, and make strategic investment decisions. Data related to customer profiles and online banking login events hold an important key to securing best-in-class fraud performance and exceptional customer experiences. The selected candidate will work closely with the Cross-Functional teams and internal stakeholders to minimize process gaps and deliver on organizational loss goals.

Responsibilities:

• Creation, implementation, and maintenance of rules and capabilities designed to detect account takeover and non-monetary fraud

• Deriving actionable insights from complex data

• Investigation and root cause analysis of major fraud losses and emerging trends

• Implementing incremental fraud mitigation controls in partnership with functional stakeholders

• Developing effective monitoring and oversight for cross-functional processes, inclusive of performance reporting and newly identified opportunities for collaboration across teams

• Working closely with internal and external partners to understand limitations and opportunities for improvement

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met

• Evaluates data to assess potential fraud risk and creating mitigation strategies

• Proposes policy/procedural changes within segmentation structures to produce optimal results

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs

• Leads the coordination of the production of product performance reports and updates for senior management

*** This position is not eligible for sponsorship.***

Required Qualifications:

• 2+ years of fraud experience developing and/or optimizing mitigation strategies

• 2+ years of SQL and/or SAS coding experience

• Ability to identify opportunities for improvement and work autonomously with minimal direction

• Ability to work in a fast-paced, dynamic environment

Desired Qualifications:

• B.A./B.S in Computer Science, Data Science, Statistics or related field

• Advanced degree in Computer Science, Data Science, Statistics, or related field

• Fraud or Claims background with focus on Online Banking, Account Takeover, and/or authentication

• Understanding of statistical methods for developing performance metrics

• Familiarity with data visualization tools, preferably Tableau

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

• Proficiency coding in SAS and/or Python and using Hadoop Impala/Hive

• Familiarity with code automation

• Experience mentoring or leading other teammates

• Excellent communication and presentation skills

• Expertise in building and managing stakeholder relationships and presenting to senior leaders

• Cyber, or risk analyst experience developing and/or optimizing mitigation strategies

Skills:

• Business Analytics

• Business Intelligence

• Data Quality Management

• Fraud Management

• Monitoring, Surveillance, and Testing

• Collaboration

• Data Visualization

• Oral Communications

• Problem Solving

• Written Communications

• Analytical Thinking

• Critical Thinking

• Data and Trend Analysis

• Innovative Thinking

• Research

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week:

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