Job DescriptionJOB SUMMARYThis position is located in the
Development Center Division of the
Development Services Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Development Center Liaison coordinates and facilitates business and land development projects by serving as a liaison among applicants, City departments, and other stakeholders throughout the development review process.
ESSENTIAL JOB FUNCTIONS- Serving as the primary point of contact and liaison to the development community, business owners, entrepreneurs, and the media, as appropriate.
- Representing the City throughout the development review process.
- Acting as a member of the management team by assembling stakeholders and coordinating resources from multiple City departments to facilitate problem-solving and advance public and private development projects.
- Responding to inquiries and providing information regarding technical codes, development review processes, permitting requirements, and inspection services.
- Assisting in resolving customer service complaints and ethical issues by developing code-compliant solutions.
- Identifying and recommending process improvements to eliminate organizational barriers and enhance service delivery.
- Collaborating with the City's Public Information and Marketing Department to develop educational and outreach materials related to the private development process.
- Communicating with City departments, contractors, consultants, neighborhood organizations, and other stakeholders regarding construction projects, licenses, permits, and inspection services.
- Informing, educating, facilitating, and mitigating construction-related issues affecting businesses, residents, governmental entities, and community organizations.
- Fostering positive relationships with internal and external stakeholders to support successful project outcomes and community engagement.
- Overseeing section staff, by assigning and reviewing work and providing general direction and oversight.
- Performing other duties as assigned.
VETERANS PREFERENCEHonorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.
MINIMUM QUALIFICATIONS- Bachelor's degree in public administration, business administration, planning, construction management, engineering, architecture, or a related field; or an equivalent combination of education and progressively responsible experience in development services, permitting, construction, planning, code enforcement, engineering, project management, or a related field.
- Minimum of three (3) years of experience supervising, leading, or coordinating professional, technical, and/or clerical staff.
- Minimum of three (3) years of experience interpreting and applying building, zoning, engineering, planning, land use, or other applicable municipal codes, ordinances, policies, and regulations.
- Possession of an International Code Council (ICC) Permit Specialist Certification.
NOTE: The employee will be required to possess or obtain a valid International Code Council (ICC) Permit Specialist Certification within twenty-four (24) months of the date of hire, promotion, transfer, or demotion. Continued employment is contingent upon obtaining a valid ICC Permit Specialist Certification within twenty-four (24) months of the date of hire, promotion, transfer, or demotion.
KNOWLEDGE, SKILLS, AND ABILITIES- Knowledge of municipal planning and development.
- Knowledge of applicable building, zoning, engineering, and land use codes, ordinances, and regulations.
- Knowledge of the principles involved in program development.
- Knowledge of public relations principles and practices.
- Knowledge of the principles of research, investigation, and evaluation.
- Skill in supervising professional, technical, and clerical staff.
- Skill in coordinating multiple projects or assignments involving competing priorities and diverse stakeholders.
- Ability to develop and maintain effective working relationships with internal and external stakeholders to support business-friendly development processes.
- Ability to communicate effectively, both verbally and in writing, including public speaking and presentations.
- Ability to analyze issues, improve operations, and streamline processes to enhance service delivery.
- Ability to provide effective customer service while working with the public, contractors, developers, business owners, design professionals, and other stakeholders.
- Ability to quickly learn building construction methods, materials, and related functions and become proficient in the City's permit and licensing system.
- Ability to understand and influence the behavior of others, including staff, customers, and the public, to achieve departmental objectives and cause action or understanding.
- Ability to travel.
COMPETENCIES- One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made.
- Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind.
- Respect Always (Leads Through Influence) (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved; (5) leads through influence over the process and its results, and those who have a vested interest in the outcome (positive or negative). (6) [Core Value Respect Always] listens with curiosity and speaks with care; (7) [Core Value Respect Always] embraces different perspectives and lived experiences; (8) [Core Value Respect Always] gives feedback constructively and receives it openly.
- Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) recognizes opportunities and takes action for improvement to programs, policies, procedures, practices, and processes; (7) understands and is able to apply the principles, methods, and tools of quality improvement; (8) collects, examines, analyzes, and interprets data from a variety of sources; (9) makes data-driven recommendations/decisions and achieves results; (10) effectively achieves results through others to achieve the Department or City's mission; (11) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (12) [Core Value Own the Outcome] follows through on commitments; (13) [Core Value Own the Outcome] speaks up when accountability is missing.
- Keep Getting Better (Commitment to Continuous Improvement) (1) Recognizes opportunities for improvement with regard to programs, policies, procedures, practices, and processes; (2) understands and is able to apply the principles, methods, and tools of quality improvement; (3) collects, examines, analyzes, and interprets data from a variety of sources; (4) makes data-driven recommendations/decisions and achieves results; (5) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (6) [Core Value Keep Getting Better] learns from mistakes without blaming; (7) [Core Value Keep Getting Better] supports self and other's development and growth.
- Empathetic Leadership (1) Fosters a workplace where employees are engaged; (2) seeks to know and learn about, and respects the values, attitudes, and beliefs of others; (3) welcomes varied ideas, perspectives, and thoughts when carrying out the work of the organization and making decisions; (4) builds trust through transparency, open communication, feedback, consistency, and humility; (5) seeks to build high performing teams through practices that demonstrate a commitment to hiring the most qualified candidates; promotes advancement opportunities for all (e.g., coaching, mentoring, providing personal and professional development opportunities); (6) resolves conflict and maintains effective working relationships with others through open dialogue, collaboration, empathy, active listening, understanding, tact, diplomacy, and professionalism; (7) treats others with fairness and dignity; (8) demonstrates emotional maturity; and (9) recognizes contributions and celebrates accomplishments. Note: This competency is not applicable for employees who are not supervisors.
- Judgment (1) Plans, coordinates, and executes business functions efficiently, effectively, and in a fiscally responsible manner; (2) identifies risks and develops and implements measures to avoid, mitigate, or minimize those risks; (3) makes effective, timely, well-informed, objective, and transparent work-related decisions; (4) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations; (5) uses resources effectively to achieve results aligned with organizational priorities; (6) applies understanding of financial management/budgeting principles to ensure decisions are fiscally sound and responsible and in accordance with policies, procedures, processes, rules, regulations, and laws; (7) makes business decisions that drive positive, fiscally responsible performance; (8) manages ambiguity, business insight, financial acumen, makes decisions using data and insight that achieves the best outcome for the department and City.
- Talent Development (1) Provides tools, materials, equipment, and resources; (2) provides performance feedb
