Job DescriptionDescription SAIC is seeking a Sr. Desktop Engineer (SCCM) for a new/exciting program out of Quantico, VA. (Must possess an active TS/SCI and Sec+ Certification.)Pending assigned duties/responsibilities, it is possible to work remote one (1) day a week.
Desktop Engineering Responsibilities:Strategic IT Support and Alignment- Contribute to the deployment, maintenance, and troubleshooting of data input/output devices across DCSA networks, supporting IT modernization and "One IT" initiatives.
- Align technical efforts with DCSA and DoD policies, procedures, and industry best practices to build a flexible, evolving enterprise IT environment that supports DCSA's mission effectively.
Endpoint Configuration and Management- Create and update enterprise desktop images, including non-standard workstation images for standalone systems.
- Perform quarterly updates and deliveries of enterprise desktop images to the Virtual Desktop Infrastructure (VDI).
- Maintain and secure all enterprise endpoints, ensuring compliance with security standards and functionality requirements.
Troubleshooting and Issue Resolution- Identify, log, and track user-reported issues, such as software conflicts and hardware device malfunctions, through the IT incident ticketing system.
- Resolve Tier II technical support tickets escalated to the Desktop Engineering team, escalating further if required.
- Diagnose and recommend solutions for security or functionality issues in desktop images.
- Assist customers with software installation, peripheral setup, and basic troubleshooting.
Logistics and Asset Management- Collaborate with cross-functional DCSA teams, including Data Center Operations (DCO) and Computer Network Defense, to streamline the deployment, patching, securing, sanitizing, and transportation of IT assets.
- Analyze deployment failures, identify problematic trends, and recommend corrective actions to enhance operational efficiency.
- Ensure timely restoration, maintenance, and replacement of IT equipment, including laptops, tablets, workstations, and peripherals.
Process Improvement and Knowledge Management- Recommend and implement technologies, processes, and knowledge management tools to enhance desktop engineering effectiveness.
- Maintain and update documentation on desktop system/network configurations, software inventory, and automation trends.
- Contribute to training initiatives for the deployment of new technologies and solutions.
- Develop and update a knowledge base to facilitate the investigation, diagnosis, and resolution of incidents.
Qualifications It is required that the Senior Desktop Engineer have the following qualifications:
- BA/BS and Five (5) or more years of experience in Desktop Support and Data Center Operations or relevant years of experience in lieu of degree.
- Experience with SCCM or (MS Endpoint Configuration Manager).
- IAT-II certification (i.e. Security +).
- US Citizen and Active Top Secret clearance with SCI eligibility.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview SAIC accepts applications on an ongoing basis and there is no deadline.
