Service Credit Union is seeking an on-site Desktop Engineer (Microsoft) with highly skilled technical expert and significant in-depth, hands-on experience designing, deploying and maintaining desktop computing environments to ensure optimal functionality, security, and user satisfaction.  This role involves configuring and troubleshooting end-user devices, including desktops. Laptops, and tablets, and implementing secure and efficient desktop solutions. Working closely with IT support teams and system administrators, the Desktop Engineer ensures that devices are configured to company standards, secure from vulnerabilities, and optimized for performance, while providing technical support to improve the overall end-user experience. Successful applicants should be able to work with application business owners, Service Desk, IT Applications team, and Information Security departments to deliver a streamlined and secure user desktop experience.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Compensation range: $86,063 - $103,829/yearly, depending on experience and qualifications. Junior level candidates typically start at the lower end of the range, with opportunities for growth as skills develop.

Location: This is an on-site position following our hybrid requirements of three days on-site and two days remote. Candidates must live within 60 miles of our corporate office located at 3003 Lafayette Road, Portsmouth NH.

Benefits Include:

• Great health and dental benefits starting day one!

• PTO, long-term disability, and paid holidays.

• 401k with 8% company contribution after one year of employment.

• Paid leave policy after 12 consecutive months of employment.

• Free confidential mental health support program with Talkspace

• Free identify theft protection through IdentityForce

• Tuition reimbursement.

• Training and career growth opportunities.

Position Responsibilities:

• Manage, configure, and maintain Windows and/or Mac operating systems, including imaging, patching, and software deployment for the organization in accordance with SFCU’s security and best practices guidelines. 
• Develop and maintain Windows images in the physical desktop environment.
• Establish standards in desktop hardware and develop and maintain scripts to automate repetitive tasks and improve efficiency.
• Ensure all SFCU approved peripheral devices are compatible and have full functionality with standardized physical hardware.
• Thoroughly test any new peripheral devices to ensure full functionality with selected standardized hardware.
• Ensure desktop environments remain patched and up to date with latest approved security patches.
• Work with Application team on client/server application upgrades at the desktop level and update images accordingly.
• Works with the Service Desk for desktop related information sharing and support and act as 2nd/3rd -tier support for escalated hardware, software, and connectivity issues.
• Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation.
• Works with appropriate third-party vendors as necessary
• Participate in weekly on call rotation.
• Adhere to organization and department standards and processes such as Change Management, Information Security, and Data Governance.
• Maintain confidentiality regarding credit union policies and procedures, financial data, personal information, and work-related events.
• Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust and respect.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Required Knowledge and Skills:

• Bachelor's degree in computer science, Engineering or a related technical discipline, or the equivalent combination of education and/or technical training.
• 3 - 5 years' experience in a desktop engineering and/or a desktop support role.
• Microsoft 365 Certified: Endpoint Administrator Associate.
• Experience developing, optimizing, and hardening desktop OS master images.
• Strong experience with Microsoft Intune, SCCM, Active Directory, Azure AD, and endpoint management tools.
• Excellent task management, organizational, and communication skills.
• Experience with various physical desktop hardware.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and to meet deadlines.
• Strong interpersonal and communication skills.
• Proven crisis management skills.
• Interpersonal skills necessary to work effectively with cross functional teams and staff.