Cognizant

Deskside Support lead

Cognizant$79K — $90K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-8 years experience in Trader Support, Front Office Support, or Financial Services IT Support
  • Proficiency in supporting trading applications such as Bloomberg, Refinitiv/Eikon, and Reuters
  • Strong troubleshooting skills for Windows and Mac devices
  • Knowledge of Active Directory, Citrix, Microsoft 365, and basic networking concepts
  • Familiarity with ITSM tools like ServiceNow or Remedy
  • Excellent communication and stakeholder management abilities
  • Experience in environments like Investment Banking, Capital Markets, Asset Management, or Brokerage

Responsibilities

  • Provide technical support to traders and front-office users
  • Ensure high availability of trading applications and market data platforms
  • Troubleshoot issues with trading applications, market data feeds, and workstations
  • Deliver onsite and remote support in a fast-paced environment
  • Manage incidents and service requests via ITSM tools
  • Coordinate with vendors and infrastructure teams for issue resolution
  • Perform software installations, upgrades, and hardware deployments

Benefits

  • Medical, Dental, Vision, and Life Insurance
  • Paid holidays and Paid Time Off
  • 401(k) plan with contributions
  • Long-term and Short-term Disability coverage
  • Paid Parental Leave
  • Employee Stock Purchase Plan
Full Job Description
Deskside Engineer Lead

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Responsibilities

Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.

Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

Provide onsite and remote support to traders in a fast-paced high-pressure environment.

Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

Coordinate with application network infrastructure and vendor teams for issue resolution.

Perform software installations upgrades user access management and hardware deployments.

Maintain documentation and follow ITIL-based support processes.

Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Strong Windows/Mac devices support and troubleshooting skills.

Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

Familiarity with ITSM tools (ServiceNow Remedy etc.).

Strong communication stakeholder management and problem-solving skills.

4-8 years in Trader Support Front Office Support or Financial Services IT Support.

Experience supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

The Salary for this position will be yearly 79000 TO 90,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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