Job PurposeDesign and support electric distribution projects and related activities in response to customer requests, service inquiries, escalations, and system requirements. Apply company standards and technical principles to the development, modification, and support of overhead and underground facilities, distribution system maintenance and improvement initiatives, public infrastructure coordination, programmatic work, and other related Distribution Design activities.
Key Accountabilities- 1. Apply knowledge of National Grid construction standards, Electrical Service Information and Requirements, and applicable portions of the NEC and NESC to field and construction applications.
2. Read and interpret one line diagrams, site plans, load data, and other technical documentation related to electric distribution work.
3. Perform technical evaluations related to electric distribution facilities.
4. Utilize current and future Work Management Systems and related tools to develop, issue, and progress work packages.
5. Provide technical guidance to customers regarding electric service requirements, modifications, and related matters.
6. Communicate effectively with customers, municipal representatives, regulatory agencies, and other external stakeholders, including contractors.
7. Work with internal departments to support efficient work execution and overall process flow.
8. Support teamwork and efficient work practices across projects and departmental activities.
9. Travel as required to support job responsibilities.
10. Provide on the job guidance and peer support.
11. Respond to emergency call outs and work extended or planned hours during system emergencies or significant operational events as required.
Knowledge & Experience
Working knowledge of customer service techniques and approaches, along with knowledge of electric distribution theory and utility construction practices. Demonstrated oral and written communication and interpersonal skills, with the ability to develop and maintain positive customer relationships and respond appropriately to customer concerns. Ability to work collaboratively as part of a team environment. Understanding of municipal regulations and permitting requirements. Proficiency in current Work Management Systems.
Qualifications1. An Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Civil Engineering, or a closely related engineering discipline from an accredited institution.
2. Must have passed Aptitude test and Department entry test.
3. Designer B employees who meet all job requirements and demonstrate two years of satisfactory performance will be eligible for promotion to Designer A
4. Ability to follow established standards and procedures.
5. Effective verbal and written communication skills
6. Ability to plan, schedule & coordinate multiple ongoing tasks.
7. Ability to adjust to changing priorities and respond to requests in a timely manner.
8. Ability to utilize technology to gather and transmit field data.
9. Must have and retain a valid motor vehicle operator's license which does not restrict hours of operation.
10. Must be able to perform activities where it is expected that 25 pounds could be lifted, pushed, pulled or carried many times throughout the day.
11. Must be able to work within confined areas at times and in inclement weather and temperature extremes.
More InformationHourly Pay Rate - $47.01
Location - Worcester
Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
