Who are you?

You are a passionate and technical customer-obsessed Solution Specialist who understands emerging energy industry trends and implications on utilities. You are a trusted advisor to the customer, providing technical expertise in the planning, design, build and implementation of Opus One and GE solutions to meet customer needs.

What will our new Solution Specialist work on?

• Help utility customer understand the impacts of distributed energy resources (DERs) on the distribution system by providing utility customers with solutions to manage and plan for the emergence of more DERs
• Work closely with Solution Architects to provide input on solution architecture based on customer needs and solution capabilities.  Define success criteria and author solution diagrams for the project
• Deploy Opus One solutions to client environments to support project use cases and DER planning scenarios
• Outline project goals, objectives, requirements, and technical functionality.  Design, diagram, and document solutions to achieve the identified customer requirements and use cases
• Facilitate requirements, design, and solutions workshops that capture functional and non-functional requirements from the client and relay them to the internal product and development teams
• Document and design customer-specific solution requirements, capturing acceptance criteria and necessary features
• Define the user acceptance testing process and test cases, and articulate progress metrics
• Work with the Project Managers to develop, document and standardize new internal and external processes, expectations, and deliverables across multiple projects
• Create business cases and new product requirements by understanding customer business processes and policies
• Collaborate with other members of the Solutions team to expand our solution consulting and delivery practice, build standards of excellence, and continuously deliver innovative solution offerings for clients
• Use internal software demonstrations to develop user acceptance documentation, training powerpoint modules, training video modules
• Train utility customers and end users on how to use GridOS to achieve their business cases.
• Identify project delivery risks, recommending potential mitigation strategies, in collaboration with Project Management Office
• Support sales activities on occasion, providing technical demos and also identifying possible future upsell opportunities during the course of the project

Requirements

Here’s what you bring:

• Education. You hold a Bachelors degree in Engineering or a similar program, with a focus on power systems or relevant experience.
• Experience. You are comfortable automating processes and utilizing or building scripting solutions to support product solutions
• Knowledge. You are highly familiar with emerging energy industry trends and implications on utility customers in the area of DER management, distribution planning, IT, SCADA and asset management. You have a strong background in Excel analysis, Powerpoint, and Visio.
• Excellence. You get things done within project deadlines, and with strong focus on quality.
• Teamwork. You are a natural collaborator, and demonstrate a “we before me” attitude.
• Problem Solving. You can quickly understand and analyze various approaches and processes and are able to configure solutions to customer needs given existing product functionality. You have the ability to drill down to the details, obtaining the right level of specificity for your team. You can creatively solve complex problems.
• Communication. Strong written and verbal communication style. Can effectively share complex technical topics with various levels of audience.
• Growth Mindset. You are deeply curious and love to ask questions. You’re a lifelong learner.
• Customer Focus. You enjoy being in front of customers, listening to their needs. You are deeply focused on ensuring their success. You can create powerful user stories detailing the needs of your customers.
• Innovation. A genuine interest in new tools and technology. You learn new software quickly without extensive documentation or hand holding.

Nice to have:

• Experience with scripting in VBA or with python
• Masters degree
• Familiarity with cloud-based solutions and deployment activities
• Utility integration experience (E.g. SCADA, ADMS, OT, OMS etc.)
• Experience with power system analysis software (E.g. OpenDSS, CYME, Powerfactory, Synergi etc.)

For candidates applying to a Canadian-based position, the pay range for this position is between $66,000.00 and $99,000.00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. 

Bonus eligibility: 10% AIP

This posting is for an existing vacancy.