City of Baltimore (Mayor and City Council of Baltimore)

Deputy Director, Operations Manager III (NCS) - Mayor's Office of Homeless Services

Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Public Policy, Business Administration, Public Administration, Management, Law, or related field
  • 6 years of senior management experience, including 3 years in affordable housing and homeless services
  • Strong interpersonal and communication skills
  • Knowledge of peer recovery, substance use, mental health, and recovery-oriented practices
  • Proficiency with Microsoft Office, Google Workspace, and electronic record-management systems

Responsibilities

  • Develop and execute MOHS advocacy agenda alongside the Agency Director
  • Oversee managers of Emergency Services, Programs, and Policy teams within MOHS
  • Serve as point of contact for Baltimore City Council and federal agencies
  • Develop relationships with various stakeholders to promote MOHS's advocacy agenda
  • Identify organizational improvements and provide tactical support for implementation
  • Oversee grant implementation and ensure proper allocation of funds
  • Lead project planning and implementation for complex initiatives

Benefits

  • Participation on committees and task forces relevant to homelessness
  • Opportunity to influence legislative and policy activities
  • Engagement with a diverse range of community partners and officials
  • Access to innovative programming design and coordination
  • Professional development through working in a dynamic office environment
Full Job Description
THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$117,119.00 - $193,172.00 Annually

Hiring Salary Range:

$117,119.00 - $155,145.50 Annually

Job Summary
The Mayor's Office of Homeless Services seeks an experienced Deputy Director who possesses strong leadership and problem-solving skills; is experienced and knowledgeable about Federal and State grants, regulations, processes; and the Continuum of Care (CoC) program. This position will play a critical role in promoting the mission of MOHS by overseeing the agency's legislative and policy activities as well as building and managing relationships with elected officials, business leaders, and community partners to ensure successful implementation of MOHS's funding and advocacy agenda. The position includes supervising several key leadership positions within the organization and reports to the Agency Director.

Essential Functions

  • Develops and executes MOHS advocacy agenda in conjunction with the Agency Director, including legal, regulatory, and sustainability polices that will accelerate MOHS's mission.
  • Oversees the managers of the following teams within the Mayor's Office of Homeless Services - Chief of Emergency Services, Chief of Programs & Chief of Partnership & Policy. In addition, the incumbent ensures internal and external coordination among the teams.
  • Serves as MOHS's point of contact for the Baltimore City Council, and the federal government and Continuum of Care; represents MOHS at hearings, public events, and community meetings.
  • Develops and maintains strong working relations with a broad spectrum of entities such as elected officials and city, state, and federal agencies, the service providers community, Continuum of Care, and community stakeholders; and leads proactively to promote MOHS's advocacy agenda, including supporting the Agency Director.
  • Identifies and provides recommendations on improvements across the organization and helps to solve core problems within the organization; provides tactical support to implement programmatic ideas and strategies and other MOHS staff in their interactions by tracking the ongoing status of each relationship and providing recommendations for next steps.
  • Oversees the grant implementation process and ensures proper allocation of funds.
  • Oversees the preparation and administration of program budgets, develops budget recommendations, and monitors expenditures.
  • Leads in the design and coordination of innovative programming and services that the City/Continuum of Care operates for persons experiencing homelessness.
  • Develops and recommends policy in programs relating to homeless services.
  • Participates on committees and task forces to coordinate and target available resources for the homeless; analyzes data, evaluates performance, and identifies program changes and improvements to effectively prevent, reduce, and end homelessness
  • Serves as the lead contact for monitoring and audits and is responsible for developing responses to findings or concerns.
  • Oversees the planning, coordination, and implementation of complex projects.
  • Responsible for developing and coordinating the compilation of complex narrative and statistical reports and memoranda for the Agency Director's review and approval.


Minimum Qualifications
Education: Graduate from a master's program in public policy, Business Administration, Public Administration, Management, Law or related field from an accredited college or university

AND

Experience: Have six years of senior management, policy-driven operational responsibilities including three years of experience in affordable housing and homeless services.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

  • Strong interpersonal and communication skills, including active listening and the ability to engage clients, coworkers, treatment providers, and the public professionally and respectfully.
  • Ability to recognize signs of distress or crisis and respond appropriately using sound judgment and problem-solving skills.
  • Knowledge of peer recovery, substance use, mental health, and recovery-oriented practices.
  • Knowledge of community resources and the ability to develop effective relationships with treatment providers and community partners.
  • Strong organizational, documentation, and writing skills, with the ability to maintain accurate and timely client records and reports.
  • Proficiency with Microsoft Office, Google Workspace, email, and electronic record-management systems.
  • Ability to clearly communicate agency programs, services, and information to clients and community partners.
  • Valid State of Maryland Driver's License
  • Certified Peer Recovery Specialist (CPRS) credential through the Maryland Addiction and Behavioral-Health Professionals Certification Board (MABPCB) preferred.


Additional Information

Background Check
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Probation
All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Financial Disclosure
This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

About City of Baltimore (Mayor and City Council of Baltimore)

City of Baltimore Careers

Joining the City of Baltimore presents a unique opportunity to become part of a team dedicated to the growth and improvement of the community. The city offers a wide range of job opportunities and career paths, providing a platform for professional development and personal growth.

Explore Career Opportunities

The City of Baltimore is constantly seeking skilled, passionate, and creative individuals ready to contribute to their dynamic team. With diverse job opportunities ranging from public health to engineering, finance to community development, the city is a place where every professional can find their niche.

Professional Growth and Development

At the City of Baltimore, career growth is a priority. Employees are encouraged to enhance their skills through leadership training programs and continuous learning opportunities. The city supports career advancement through professional development courses and diverse internship programs, ensuring that every team member has the tools to succeed.

Diversity and Inclusion

The City of Baltimore is committed to fostering a workplace culture enriched by diversity and inclusion. Diversity training programs are integral, ensuring that all employees have the opportunity to work in a respectful and welcoming environment. The city values the innovation that comes from a diverse workforce and strives to maintain an inclusive atmosphere.

Benefits and Culture

Employees at the City of Baltimore enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits include health insurance, retirement plans, and paid time off, among others. The city's culture emphasizes teamwork, respect, and integrity, providing a solid foundation for all employees to thrive.

Networking and Community Engagement

Networking is a vital part of the career journey at the City of Baltimore. Employees have numerous opportunities to connect with leaders and peers within and outside their departments, enhancing their professional network and opening doors to new challenges and opportunities. Community engagement initiatives also allow employees to make meaningful contributions to the city they serve.

Applying for a Position

To apply for a position with the City of Baltimore, candidates should prepare a resume that highlights relevant experience and skills. The hiring process may include an interview, where candidates have the chance to demonstrate their suitability for the role. Interested individuals are encouraged to visit the City of Baltimore Jobs portal to explore available positions and submit their applications.

Stay Connected

Keep up to date with new job alerts, employment trends, and insider tips by subscribing to the City of Baltimore Careers newsletter. This resource provides valuable information to help potential candidates and current employees stay ahead in their career paths.

Join the Team

The City of Baltimore looks for individuals who are solution-driven and eager to make a difference. Search open positions that match your skills and interests on the City of Baltimore Jobs portal. Discover the rewarding opportunities that await at the City of Baltimore, where every job is a chance to contribute to the city’s future.
Learn more about City of Baltimore (Mayor and City Council of Baltimore)

Similar Jobs

More Jobs at City of Baltimore (Mayor and City Council of Baltimore)

More Education, Government & Non-Profit Jobs

Find similar Deputy Director, Operations Manager III (NCS) - Mayor's Office of Homeless Services jobs: