Transdev Canada is seeking an experienced Depot Manager to lead the day-to-day operations of our Richmond Depot. In this leadership role, you will oversee frontline operations, supervise a team of Road Supervisors, Check-in Clerks, and Drivers, and ensure the safe, reliable, and efficient delivery of transit services. You will play a key role in workforce planning, employee engagement, customer service, regulatory compliance, and operational performance while fostering a strong culture of safety and accountability.
If you are a hands-on leader who thrives in a fast-paced, unionized environment and enjoys coaching teams, solving operational challenges, and delivering exceptional service, we'd love to hear from you.
Your Role - Promotes Safety as a core value at all times. Communicates and positively promotes the Company vision, values and culture
- Assumes first line supervision of location employees including Road Supervisors, Check-in-Clerks and Drivers. Ensures company policies and procedures are followed.
- Processes and audits employee payroll on E-time.
- Ensures driver shift coverage, including AV, sick leave and time off requests. Conducts annual vacation and shift sign ups twice per year.
- Works closely with Trip Coordination (Call Centre) to ensure daily staffing goals are achieved. Minimizes driver labor shortage. Efficiently uses standby drivers. Responsible for delegation of daily shift assignments.
- Ensures drivers have the daily documentation necessary to complete their routes. Ensures vehicles dispatched are in proper working condition and daily DVI (pre- and post-trip) forms have been submitted. Ensures that service leaves the gate on time.
- Ensures all safety documentation is completed and forwarded to the Safety Department in a timely manner. Participates in the Safety Solutions Team as required
- Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
- Responds to customer complaints and conducts investigations. Fosters strong customer relationships by effective and consistent communications and the desire to exceed client expectations.
- Leads employee investigations and conducts root cause analysis. Drives employee engagement and recognition. Coaches, trains and mentors employees.
- Recommends and disciplines operations personnel. Interviews and assesses drivers and staff.
- Coordinates with maintenance to ensure availability of fleet to complete service.
- Completes necessary daily and/or weekly reports for company and customer.
- Provides accurate and timely operational and financial reporting as required.
- Ensures compliance with corporate policies, processes and procedures, as well as reporting requirements according to federal and provincial regulations.
- Performs all other related duties as assigned.
The Perks - Competitive annual salary of $85,000-$95,000
- Comprehensive benefits package, including medical, dental, and pension
- Opportunities for career growth with one of North America's leading transportation providers
- Collaborative and supportive team environment
- Opportunity to make a meaningful impact by delivering safe, reliable, and sustainable public transportation
- Work for an organization that values diversity, employee development, and continuous improvement
Your Profile - Bachelor's degree in business, Transportation, Operations Management, or a related field, or an equivalent combination of education and experience
- Minimum 5 years of experience in transportation, transit, logistics, or a similar operational environment
- Minimum 3 years of leadership or supervisory experience
- Experience working in a unionized environment
- Strong understanding of transportation operations, workforce planning, and employee scheduling
- Demonstrating commitment to workplace safety and regulatory compliance
- Experience managing payroll, attendance, and operational reporting
- Proven ability to coach, mentor, and develop employees while maintaining performance and employee relations
- Strong analytical, problem-solving, and decision-making skills
- Excellent organizational and time-management skills with the ability to prioritize multiple competing demands
- Strong interpersonal, verbal, and written communication skills
- Proficiency with Microsoft Office, including Excel, Outlook, and Word
- Ability to maintain professionalism, confidentiality, and sound judgement in a fast-paced environment
- Full-time, on-site position based in Richmond, BC
- 40 hours per week
- Flexibility to work extended hours, weekends, and holidays as operationally required
- Travel throughout the HandyDART service area may be required
