Under limited supervision, manages the back-office operations of the Bank; establishes and monitors operating processes and standards. This job class requires knowledge of traditional and non-traditional back-office operations, as well as a general understanding of regulation requirements and best practice operating procedures. Furthermore, this position requires extensive knowledge of the operations and functions of the Bank's core banking system and ancillary applications. In the event of outsourcing of the back-office operations, this position is responsible for managing the relationship with the outsource vendor, establishing and ensuring service level standards, and coordinating product development, error resolution, testing, and training efforts.

This position is responsible for:
• Assisting all departments within the bank with general deposit operations questions.
• Oversee Central Operations functions, including deposit transaction processing, account maintenance, exceptions processing, and daily operational workflows.
• Provide guidance and oversight on new account legal requirements, including review of entity documentation, account titling, ownership structures, and authorized signers to ensure compliance with Bank policy, regulatory requirements, and risk standards.
• Oversee Wire Department operations, including the processing, verification, and release of domestic and international wire transfers
• Oversight of consumer and business claim processing, including Regulation E error resolution, provisional credit, and investigation timelines.
• Oversight of ACH processing and returns, ensuring compliance with NACHA rules, return reason codes, and processing deadlines.
• Identification and escalation of operational and fraud risk trends, including recommendations for process improvements.
• Oversee year-end processing activities, including tax reporting, account maintenance updates, and system year-end controls to ensure accurate and compliant processing.
• Manage relationships with key vendors supporting Deposit Operations.
• Lead and support Deposit Operations projects, including system enhancements, workflow improvements, and process automation initiatives
• Develop and implement Deposit Operations policy and procedures.
• Provide guidance for resolution of back office operational issues.
• Acting as liaison between Deposit Operations activities of the Bank and corresponding Bank divisions and departments.

Requirements
• Bachelor's degree (BA or BS) or equivalent from a four-year college or technical school; or 5 years bank related experience and/or training, or combination of education and experience.
• Five years' experience in the banking industry working in operations.
• Must possess excellent analytical and organizational skills.
• Ability to manage financial and budgeting activities.
• Ability to read, write, and understand general correspondence, and policy and procedures material.
• Excellent oral and written communications skills; ability to train others effectively.
• Ability to relate well with others and build effective business relationships.
• Ability to perform complex mathematical calculations including addition, subtraction, multiplication, and division.
• Working knowledge of Regulation E, NACHA Operating Rules, and check processing regulations.
• Ability to work flexible hours.

Salary Description

$90,000-$110,000 per year