This is a place where you can truly
grow with purpose and
leave a legacy.
How You'll Make an ImpactIn this role, is responsible for managing the seamless execution and management of deposit-related services, delivering exceptional customer experience and operational excellence.
Key Responsibilities- Formulates and executes strategies for deposit operations that align with the organization's overall objectives to optimize efficiency and customer satisfaction.
- Evaluates market trends, competitive offerings, and regulatory changes to identify opportunities for enhancing deposit products and services.
- Partners with senior management to establish key performance indicators (KPIs) and benchmarks for assessing the success of deposit operations.
- Establishes policies and procedures for deposit account management, ensuring compliance with regulatory requirements and internal controls.
- Supervises deposit transaction processing to guarantee accuracy, efficiency, and adherence to service level agreements (SLAs) for turn-around times.
- Coordinates with IT and systems vendors to confirm that deposit processing systems are functioning effectively and are continuously updated with the latest technology.
- Manages daily operations related to deposit account openings, maintenance, and closures, ensuring a high level of service and customer satisfaction.
- Other duties: Perform other duties as assigned by leaders
RequirementsRequired Education: Technical Studies
Possible Degrees: Business Administration, Finance, Accounting, Banking and Financial Services, Management or related field
Other Education: Professional banking certifications (preferred), such as Certified Bank Operations Professional (CBOP), Certified Regulatory Compliance Manager (CRCM), or equivalent banking operations and compliance training.
Required Years of Experience in Position: 3+ Years
Languages: English and Spanish (Preferred)
Technical Knowledge and Skills- Extensive knowledge of deposit operations, including account opening and maintenance, check processing, ACH, wire transfers, debit card services, and electronic banking products.
- Strong understanding of banking regulations and compliance requirements, including BSA/AML, CIP, OFAC, Regulation CC, Regulation E, UDAAP, and other applicable federal and state regulations.
- Experience with core banking systems, digital banking platforms, workflow automation tools, and Microsoft Office Suite, particularly Excel for reporting and data analysis.
- Proven leadership, analytical, problem-solving, and project management skills, with the ability to drive process improvements, manage operational risk, and lead cross-functional initiatives.
Why join us?Your talent has the power to create meaningful impact. Apply today and join a team where your ideas are valued, your growth is supported, and your work contributes to something greater. Together, we are redefining what it means to go Beyond Banking by creating a stronger future for our people, our clients, and the communities we serve.
