We are seeking a dynamic and experienced practice manager for our Rockville Centre Dental Practice who excels at leadership, team development, and business operations in a high-end, fast-paced environment. The ideal candidate is an effective communicator, a strong problem-solver, and a supportive leader who fosters a positive and productive workplace.
Qualifications:
- 3+ years of management experience in a dental setting
- Prior experience with Dentrix is strongly preferred
- Strong ability to lead, coach, and motivate a team to achieve success
- Exceptional patient care and customer service skills
- Business acumen - ability to monitor production/collection, read P&L reports, manage budgets, and set/reach goals
- Ability to adapt, multitask, and step into various roles as needed to support the team
- A proactive and solution-oriented mindset with the ability to navigate challenges effectively
- A motivated professional looking for long-term growth within an expanding company
Key Responsibilities:
- Manage and coordinate all aspects of the dental office's daily activities, including patient scheduling, appointment management, and patient flow.
- Ensure smooth and efficient office operations by optimizing office workflows, managing patient wait times, and enhancing patient experiences.
- Act as the primary point of contact for patients, addressing concerns, inquiries, and complaints in a timely and professional manner.
- Ensure that patients are well-informed about treatment plans, financial details, and post-care instructions, delivering exceptional customer service at every stage.
- Supervise, train, and evaluate dental office staff, including receptionists, dental assistants, hygienists, and office coordinators.
- Promote a positive work environment, fostering a culture of teamwork, professionalism, and continuous learning.
- Coordinate staff schedules to ensure adequate coverage for patient appointments, and adjust schedules based on patient needs and office requirements.
- Monitor performance, provide feedback, and conduct performance reviews for all team members.
- Oversee the billing process, ensuring accurate coding, insurance verification, and timely collection of payments from patients and insurance companies.
- Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.
- Develop and manage office budgets, track expenses, and ensure the office operates within budgetary constraints.
- Prepare financial reports, monitor profitability, and recommend strategies to improve office performance and financial outcomes.
- Ensure the dental office adheres to all local, state, and federal regulations, including OSHA, HIPAA, and ADA requirements.
- Maintain up-to-date knowledge of dental laws, regulations, and industry standards to ensure ongoing compliance.
- Implement and enforce office policies, procedures, and protocols to maintain consistency and high standards of care.
- Ensure accurate and confidential patient recordkeeping in compliance with HIPAA regulations.
- Develop and execute marketing strategies to attract new patients and retain current ones, including managing the practice's online presence, social media, and local advertising.
- Coordinate patient outreach, recall systems, and appointment reminders to improve patient retention.
- Collaborate with the dentist or practice owner to implement growth strategies, assess market trends, and enhance service offerings.
- Identify and recommend opportunities for expanding services, improving patient care, and increasing patient volume.
What We Offer:
- Competitive compensation
- Benefits package for FT employees - health, dental, vision insurance, and more!
- Opportunity for professional growth and continuing education
- A chance to make a real impact on the health and well-being of our patients
Position Details:
- Schedule: Full Time - Monday through Friday
- Salary Range: $85,000-$95,000
- Location: Rockville Centre, NY
