As a US Delivery Senior Consultant on the team, you will:
- Review runbooks and common exception patterns (matching issues, worktag errors, stuck approvals).
- Triage and resolve production issues in requisitioning, purchasing, receiving, invoicing, and supplier maintenance.
- Coordinate with Accounting/Banking as needed when Spend issues impact posting or payment.
- Provide ongoing incident/request support (maintain SOPs, job aids, and knowledge articles for procurement/AP users).
- Support operational reporting and controls (aging, exception queues, throughput, compliance checkpoints).
- Identify opportunities to reduce manual touchpoints (improved routing rules, validations, exception handling workflows, self-service guidance).
- Deliver more complex enhancements/projects (process redesign, expanded reporting, targeted automation, improved controls) while ensuring strong testing and change readiness.
- Workday Financials Spend (procure-to-pay) including supplier operations, purchasing, receiving, invoicing, Spend-related approvals, validations, security, and reporting.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
QualificationsRequired
: - Bachelor's degree
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Workday Spend Certified and/or Workday Financial Services Certified
- 5+ years of experience working with Workday Financials in Spend module to include the following;
- Spend domain fundamentals (requisitions, purchase orders, receipts, supplier invoices, matching (2-/3-way), holds/blocks, approvals)
- Experience working on triage, issue resolution, and incident management
- Client facing operational support
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
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