The Delivery Manager plays a vital role in leading complex client engagements and taking ownership of successful delivery across multiple projects or workstreams. This role is accountable for effective delivery leadership, client-facing engagement, stakeholder alignment, risk management, budget oversight, and team coordination. Acting as a trusted advisor, the Delivery Manager builds strong customer relationships, identifies opportunities to create business value, and leads teams toward the delivery of high-quality software solutions that meet agreed scope, timelines, outcomes, and quality standards. Position Responsibilities • Lead project teams to deliver high-quality services within agreed timeframes, budgets, and quality expectations while proactively managing risks. • Serve as the primary delivery contact for clients, coordinating execution across functional teams and ensuring alignment to scope, timelines, budget, risks, and agreed outcomes. • Support project initiation and planning by drafting and maintaining project charters, proposals, and quotations that clearly define objectives, scope, budget, assumptions, constraints, and success criteria. • Partner with stakeholders to translate business objectives into clear delivery outcomes, success measures, and reporting expectations. • Manage milestones, timelines, dependencies, risks, and resource needs by maintaining integrated delivery plans across projects or workstreams. • Provide clear delivery reporting to stakeholders, including progress, risks, issues, decisions, budget status, and required actions. • Apply Agile and Scrum practices, where appropriate, to support predictable delivery, effective team coordination, transparent prioritization, and continuous improvement. • Coordinate across engineering, product, design, QA, and client stakeholders to support delivery execution, resolve dependencies, and ensure commitments are met. • Establish and maintain delivery governance, including meeting cadence, decision tracking, status reporting, escalation paths, and accountability for follow-through. • Manage scope, change requests, delivery constraints, and stakeholder expectations to support predictable and high-quality client outcomes. • Maintain program-level visibility across active work, including delivery status, key risks, unresolved issues, dependencies, decisions, and escalation items. • Facilitate stakeholder decision-making by surfacing trade-offs, clarifying options, documenting decisions, and ensuring follow-through on agreed actions. Skills, Knowledge and Expertise • 10+ Years of enterprise-level program or delivery management experience, including: • Experience leading complex client engagements with multiple stakeholders, teams, dependencies, and delivery workstreams. • Proven track record managing delivery plans, risks, scope, budgets, stakeholder communications, and execution in Agile consulting environments. Skills, Knowledge, and Expertise • Exceptional skills in communication, management, problem-solving, systems thinking, and client engagement. • Exceptional skill in building and maintaining strong client relationships • Strong consulting skills with a history of understanding client needs and ensuring their satisfaction. • Exceptional understanding of business process automation and how automation opportunities can support client delivery outcomes. • Strong understanding of AI concepts and responsible use. • Delivery governance and executive stakeholder reporting • RAID management and escalation handling • Scope management, budget management, change control • Resource planning and dependency management • Cross-functional team coordination. Skills, Knowledge and Expertise • Power Platform • SharePoint Online • Microsoft Teams • Data integration