The Delivery Lead is a senior operational and people leader responsible for the successful execution, customer engagement, and overall health of one or more mission areas supporting the Cybersecurity and Infrastructure Security Agency (CISA).
Serving as the primary customer relationship owner, the Delivery Lead is accountable for delivering exceptional mission outcomes while leading high-performing teams responsible for daily execution across the program. This role ensures delivery excellence through proactive leadership, workforce development, operational governance, and strategic customer engagement.
The Delivery Lead works in close partnership with Capability Leads to align customer needs with reusable capabilities, innovation initiatives, and long-term modernization strategies. Together, they ensure ECS delivers scalable, high-quality solutions that advance CISA's cybersecurity mission.
As a member of the overall Program Leadership Team, the Delivery Lead contributes to business growth, capture activities, organizational maturity, and continuous improvement initiatives that strengthen ECS' position as a trusted strategic partner to CISA.
Key Responsibilities- Serve as the primary customer relationship manager for assigned CISA mission areas.
- Build trusted relationships with government leadership through consistent engagement, transparency, and delivery excellence.
- Develop a comprehensive understanding of customer priorities, mission objectives, and organizational changes.
- Anticipate evolving customer needs and proactively align resources and delivery strategies to support mission success.
- Own delivery performance across assigned mission areas, ensuring quality, schedule, scope, and customer satisfaction.
- Provide leadership and oversight for all activities performed within assigned delivery organizations.
- Monitor delivery health through operational metrics, milestones, dependencies, risks, and customer commitments.
- Establish operational rhythms that improve visibility, accountability, and execution across the organization.
- Ensure contractual obligations and service-level commitments are consistently achieved.
- Serve as a people manager for team members who are responsible for mission execution.
- Working alongside Capability Leads, the Delivery Lead will align customer priorities with program capabilities and reusable service offerings.
- Identify opportunities to improve delivery through modernization, automation, and process improvements.
- Ensure customer feedback informs capability roadmaps and future investments.
- Balance immediate operational priorities with long-term strategic objectives.
Salary Range: $160,000 - $180,000
General Description of Benefits
- Ability to obtain and maintain a Public Trust Clearance.
- 7+ years of consulting experience supporting federal agencies.
- 7+ years of experience working directly with senior federal leadership.
- Proven experience developing and executing organizational strategy from idea generation to delivery execution
- Strong ability to cultivate trusted client relationships, particularly with federal leadership.
- Proven experience building and leading high performing, highly engaged teams
- Exceptional verbal and written communication skills, including public speaking and executive briefing.
- Expertise in risk identification, mitigation planning, and issue resolution.
