Job Overview
POSITION

Atomic makers work on self-managed, cross-functional teams of 2-10 composed of designers, delivery leads, developers, and testers. Our teams collaborate to create products for our clients, from the idea phase through launch and beyond. Part of Atomic's brand promise to our clients is a great product and a great experience. Delivery Leads (DLs) help Atomic fulfill this brand promise in several ways.

The Delivery Lead is responsible for guiding and managing the product development process of a
team. It's an absolutely critical role. In this fast-changing age of AI, Delivery Leads are a crucial part of our Agentic Engineering for Teams process rollout and play a significant role in the product definition work stream on our teams.

DLs live at the intersection of user needs and business objectives-they work closely with designers, developers, QA, and clients to find innovative solutions that balance the concerns of both. They are passionate about helping clients define and meet their vision for a product and keeping project teams happy and productive.

Atomic's product development approach is focused on predictability and quality. DLs are able to operate confidently using both quantitative metrics and the qualitative expertise of their teammates.
DETAILS

• Home base in Grand Rapids, MI
• Hybrid work environment with the expectation to be generally present in the office with your team(s) for 60% or more of your work week

Key Responsibilities
CLIENT RELATIONSHIP MANAGEMENT

• Cultivate and maintain trusted advisor relationships with client stakeholders at all levels, building trust through consistent delivery, transparent and empathetic communication, and proactive problem-solving.
• Navigate complex stakeholder dynamics to build consensus and maintain project momentum.
• Proactively identify and address client concerns before they escalate.
• Serve as the primary point of contact for discussions about project direction and value delivery.
• Collaborate with Atomic's Account Manager(s) to develop long-term relationships that extend beyond individual projects, positioning Atomic as a trusted technology partner.
• Lead efforts to shape, capture, and close project extensions and new engagements in collaboration with Atomic's Account Manager(s) and Managing Partners
• Champion client needs within the Atomic team while managing expectations realistically.
• Educate client as appropriate about Atomic's agile process, design, and development.

PRODUCT MANAGEMENT

• Develop a clear, documented understanding of client's business domain, user personas, and user needs. Work closely with client stakeholders and Atomic Designer to define the product's high-level product vision and user experience.
• Establish and participate in team knowledge management practices including meeting transcription and summarization, product documentation, personas, user journeys, business objectives, etc. Ensure critical information remains accessible and transferable.
• Facilitate and participate in Product Definition work as part of Atomic's Agentic Engineering for Teams approach to AI-powered product development
• Work with client and Atomic's Technical Lead to identify and apply appropriate technologies (considering capabilities, risks, maintenance costs, existing infrastructure, and tradeoffs).
• Ensure that the project team is working from a prioritized set of well-defined work.
• Acceptance test features as they are completed to evaluate if design and functional acceptance criteria are met. Provide feedback where necessary.
• Triage and prioritize incoming bug reports and feature requests.

PROJECT MANAGEMENT

• Work with client stakeholders and Atomic team to define and track product releases / high level milestones.
• Work with Atomic's accounting staff to ensure correct invoicing.
• Provide client stakeholders and Atomic team with weekly updates about project burn rate and progress towards milestones.
• Identify project risks and work with appropriate client or Atomic team members to mitigate them.
• Collaborate with office scheduling team on adjustments to team size or changes in project schedule.
• Coordinate schedules and logistics for team meetings, events, and any required travel. Plan agenda for, identify appropriate participants, and facilitate meetings and work sessions including but not limited to: project kickoffs, backlog estimation/grooming, sprint planning, sprint retrospectives, design reviews, sprint reviews, daily standup meetings.

TEAM EFFECTIVENESS

• Take lead on identifying and addressing conflict or issues within teams. Be willing and ready to have hard conversations and escalate where necessary.
• Look for, guard against, and work to remove blockers to the team's progress.
• Work with team to implement and evolve Atomic's agile process based on individual project needs.
• Foster a healthy team culture of ambitious goal-setting and continuous learning, holding team members to high standards of individual and collective productivity, creating psychological safety for experimentation while maintaining accountability for outcomes.

GENERAL EMPLOYMENT RESPONSIBILITIES

• Work a full-time job (generally 40-42 hours per week).
• Track time daily.
• Engage in professional development and continued learning outside of work hours.
• Periodically contribute to Atomic's blog.
• Travel occasionally-as needed and possible.

Desired Skills
TEAM AND CLIENT FOCUSED

• Leadership and team management
• Process creation and improvement
• Ability to present, communicate, and influence stakeholders at all levels of client organizations, including executive and C-level
• Effective at building trust and relationships with client stakeholders and project team members
• Teaching and mentoring where appropriate

DELIVERABLES FOCUSED

• Leadership of agile design, technical, product, and project management practices and tools
• Familiarity with Human-Centered Design (HCD) concepts and practices (e.g. research, personas, context scenarios, storyboarding, workflow development, etc.)
• Self-sufficient user of AI-powered tools for research, documentation, rapid prototyping, knowledge management, and task automation.
• Ability to advise on product strategy and roadmapping that ties directly back to ROI measurement (revenue generation, cost reduction, risk reduction)

GENERAL

• Excellent interpersonal skills, high emotional intelligence
• Excellent verbal and written communication skills
• Commercial awareness and business acumen
• Intellectual curiosity and commitment to continuous learning
• Aptitude for bringing order to chaos, identifying patterns, thinking systematically
• Self-starter with time management and prioritization skills across short-term and long-term time horizons
• Able to navigate complex decision making: deal with change, clarify ambiguity, identify tradeoffs, unify stakeholders, and plot a way forward

Requirements

Applicants should have prior experience as a hands-on product manager in a technology-focused market. We're looking for someone with the following attributes:

• 8+ year product management experience.
• Proven track record of superb skill in:
• Internal and/or external product and project consulting
• Working with team-members of varying experience levels
• Consulting into other organizations
• Making solid product decisions on projects given project constraints and best practices
• Requirements definition and business rules analysis
• Influencing others
• Experience across a wide breadth of software product management approaches
• Experience with human-centered design process and practices
• Experience facilitating meetings and workshops with project stakeholders
• Experience tracking down undocumented product requirements and turning them into clear, actionable work for the team

Compensation & Benefits

The total cash compensation range for this role is $146,000 - 173,000 per year. Your exact offer will reflect your job-related knowledge, skills, education, experience and responsibilities of the role. Our compensation and benefits package includes the following:

• Quarterly and Annual cash profit sharing
• Paid time off and holidays
• Atomic-sponsored health insurance (including dependents) with HSA contributions
• Access to Dental & Vision Insurance with Competitive Premiums
• Employee ownership
• Sustainable working pace
• Regular 401(k) company contributions (3%)
• Parental leave
• Long and short-term disability insurance
• Support for professional development

Reports To

The Delivery Lead will report to Atomic's Grand Rapids Managing Partners. Atomic's Grand Rapids Delivery Practice Lead will serve as your Career Development Manager to help you pursue professional and career goals and find success within company guidelines and expectations.