Salary: $168,339.27 - $189,466.72 Annually
Location : Crafton Hills College, 11711 Sand Canyon Rd, Yucaipa, CA
Job Type: Educational Administrator
Job Number:
Department: Counseling
Opening Date: 08/24/2026
Closing Date: 9/24/2026 11:59 PM Pacific
Work Schedule: Mon,Wed,Thur 8:30AM-5:30PM, Tue 10:00AM-7:00PM, Fri 8:00AM- 4:30PM
HR Recruiter: Shawna Gibson
Work Days/Year: 243
Funding: THIS IS A CATEGORICALLY FUNDED POSITION. CONTINUED EMPLOYMENT IS BASED ON CONTINUED FUNDING.

Job Description
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class.
SUMMARY DESCRIPTION

Under the general direction of the Vice President of Student Services, the Dean of Student Services is responsible for providing leadership and supervision to a diverse and comprehensive student services division charged with promoting and delivering programs and services that enhance student success, achievement, and retention.

REPRESENTATIVE DUTIES

The following duties are typical for this classification; some duties are dependent on area of assignment.

1. Provides leadership, oversees, and directs assigned division, areas, and programs of the Student Services Department, including short- and long-term planning and program development, and administration of departmental policies, procedures, and programs; coordinates college-wide initiatives for the improvement of programs and services and to advance the college's student equity goals.
2. Assumes full management responsibility for assigned Student Services functions, programs, services, and activities, including, but not limited to Student Life, Athletics, Student Health Services, EOPs, CARE, CalWORKs, counseling and matriculation services, and various resource centers at the college.
3. Provides leadership in the planning and implementation of new student equity programs to enhance student enrollment, success and achievement; provides leadership in the development, implementation and evaluation of division programs to provide efficient and effective student support services by developing, reviewing, and implementing policies and procedures to meet regulatory requirements, educational standards, and District needs.
4. Designs and implements accountability procedures for all programs, services, and activities within the assigned areas. Maintains program compliance with state, county, and federal regulations and laws; provides accurate reporting of program data to state and county regulatory agencies.
5. Oversees and participates in conducting a variety of analytical and operational studies regarding departmental and programmatic activities; prepares comprehensive technical records and reports, identifies alternatives, and makes recommendations.
6. Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change.
7. Facilitates the planning, development and implementation of new programs as needed to improve student services.
8. Prepares annual goals, objectives, workload assignments, schedules, and serves as program liaison with other student services programs; develops and shares an understanding of equity and student success goals and initiatives; supports district-wide efforts to close equity gaps, increase student success, and mitigate organizational biases.
9. Directs and participates in the administration, development, and implementation of disciplinary actions in response to unacceptable student behavior; ensures compliance with the Student Discipline Policy; coordinates and directs activities to ensure proper and timely resolution of issues and conflicts related to student disciplinary matters and grievances; coordinates and conducts meetings and hearings related to student discipline, grievances, and appeals.
10. Receives and mediates student grievances and complaints. Meets with students to explain laws, regulations, processes, polices, and procedures. Makes recommendations and refers students to appropriate District offices or services. Works collaboratively with counsel, administrators, faculty, and staff to resolve conflicts
11. Assists in implementing a coordinated response to the college's matriculation and retention efforts, including early alerts, probation letters, and dismissals, and in-reach interventions. Collaborates on programs and initiatives designed to assist students in achieving their educational and career goals.
12. Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the Vice President, Student Services.
13. Researches and identifies external funding sources to support and expand services, diversity, equity, and inclusion initiative; assists with grant solicitation and preparation, program fund applications, and other external funding sources for assigned programs as needed; ensures compliance with funding requirements.
14. Prepares and administers the annual budget for the assigned areas; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies.
15. Provides input and assistance in the development and maintenance of the college's web page and assists in preparing catalog/class schedule material as it pertains to assigned areas.
16. Develops and generates statistical data and reports related to assigned areas and programs.
17. Coordinates the collection, filing and reporting of student and institutional data.
18. Develops and maintains effective relationships with local schools, colleges, and universities as related to assigned areas of responsibility; represents the college in community related activities. Represents the District and attends regional and state meetings as required.
19. Promotes staff development workshops and in-service training.
20. Responds to difficult and sensitive student and faculty inquiries and complaints and assists with resolutions and alternative recommendations.
21. Performs other duties as assigned.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• California Community College philosophy and mission
• Title 5 regulations and Education Codes related to California Community College student support services programs
• California Community College student support services programs
• Management and supervision principles
• Budgetary management
• Modern technology pertaining to student support services.

Ability to:

• Communicate effectively both orally and in writing
• Work collaboratively with faculty, staff, and administrators
• Supervise and direct staff
• Manage the budget effectively
• Work with students from diverse academic, cultural, ethnic, and socioeconomic backgrounds
• Develop and maintain contacts with local schools and agencies
• Create and develop new programs related to student support services

Qualifications

MINIMUM QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a
short period of time in order to successfully perform the assigned duties.

Education and Experience Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
A Master's degree from an accredited institution

Experience:
1. One year of formal training, internship, or leadership experience reasonably related to the
administrator's administrative assignment.

2. Experience that indicates a sensitivity to and an understanding of the diverse academic,
socioeconomic, cultural, disability and ethnic backgrounds of community college students and
personnel, including those with physical or learning disabilities.

DESIRED QUALIFICATIONS

1. Three years of increasingly responsible experience in management, coordinating or leadership in Counseling, EOP&S/CARE/Next Up/CalWORKs/DREAMers, SAS (DSPS) or equity-based programs for disadvantaged populations.
2. Experience in working with Student Conduct or Title IX compliance, investigation or prevention.
3. Demonstrated knowledge of and experience in dis aggregating, analyzing, and applying quantitative or qualitative student success data (e.g., retention, persistence, completion, and transfer rates) to identify, target, and close achievement and equity gaps for disproportionately impacted student populations

Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting; occasionally travel from site to site.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing: Hear in the normal audio range with or without correction.

Employment Requirements
The person selected for hire will be required to complete the following pre-employment requirements:

• Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
• Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
• Tuberculosis (TB) risk assessment
• Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).

Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's
FORECASTED RECRUITMENT TIMELINE

Internal HR Screening:

9/29/26-10/16/26

1st Level Interviews:

10/19/26-10/23/26

2nd Level Interviews:

10/26/26-11/6/26

Board Date:

12/14/26

Projected Hire Date:

01/04/27
You have medical, dental and vision plans from which to choose coverage. You may cover yourself, spouse or domestic partner and eligible children. Coverage is effective on the first of the calendar month following your date of hire.

HEALTH CARE
Medical Benefits- You may choose between seven medical plans:

• Anthem Blue Cross PPO Gold - Copay Only (offered at no cost)
• Anthem Blue Cross CA Care Classic HMO (offered at no cost)
• Anthem Blue Cross CA Care Premier HMO
• Anthem Blue Cross PPO 100A
• Anthem Blue Cross PPO 90C
• Kaiser Permanente $15 HMO
• Kaiser Permanente $30 HMO

Dental Benefits- You may choose between two dental plans:

• DeltaCare USA HMO (offered at no cost)
• Delta Dental PPO.

Vision Benefits - Vision coverage is provided through EyeMed (offered at no cost)

CASH IN LIEU BENEFIT
The district offers a taxable $250 monthly stipend to a benefits eligible employee who waives medical coverage under SBCCD's group plan because that employee has other group coverage (e.g., a spouse's plan, parents' plan, or other employer's plan).

LIFE INSURANCE
Term Life and Accidental, Death & Dismemberment (AD&D) Insurance - The district provides a $50,000 basic term life insurance policy and $50,000 of basic accidental death and dismemberment (AD&D) policy. The district pays the full cost of this coverage. Coverage is automatic and effective on the first of the month after your date of hire. Employees are also provided opportunity to enroll in optional term life and AD&D policies for themselves as well as spouse/domestic partner and children.

VOLUNTARY BENEFIT PLANS
The district partners with American Fidelity to administer the district's voluntary benefit plans which include:

• Disability insurance
• Cancer insurance
• Accident insurance
• Flexible spending accounts

PRE-TAX RETIREMENT SAVINGS PLAN - As a district employee, you have two voluntary retirement savings plans available to you, which allow you to invest pre-tax dollars to supplement your CalPERS Retirement Plan benefit. They