Salary: $111,000.00 - $152,100.00 Annually
Location : 1600 Maple St., Longview, WA
Job Type: Exempt
Remote Employment: Flexible/Hybrid
Job Number:
Division: Student Services (Division)
Department: Student Services
Opening Date: 09/09/2026
Closing Date: 9/27/2026 11:59 PM Pacific

Details
At a Glance! Lower Columbia College seeks a strategic, dynamic Dean of Student Services to provide innovative leadership for student services departments and programs and oversee daily operations, fostering a student-centered experience. This role drives initiatives across the entire student lifecycle, including onboarding, registration, retention, persistence, and degree completion. Collaborating closely with academic leadership, faculty, and other divisions, the Dean integrates human and technological resources with strategic partnerships to support student achievement and well-being. This position also serves as the institution's Conduct Review Officer and oversees Commencement.
Who you are: As the Dean of Student Services, you are an equity-minded, visionary leader who puts students at the forefront of everything you do. Your integrity and sound judgment make you a trusted leader. You are passionate about student success and excel at creating seamless, holistic support systems for demographically and academically diverse student populations. You thrive in a collaborative environment where you can build strong cross-departmental relationships, mentor dedicated teams, and leverage data and technology to continuously improve the student experience. As a proactive problem solver and skilled communicator, you are comfortable navigating complex situations-from student conduct and compliance to high-level strategic planning-with fairness, empathy, and professionalism.
About the team: The Dean leads and guides the following Student Services Teams:

• Advising, Testing & One-Stop
• Disability & Access Services
• Financial Aid
• Multicultural Services
• Registration
• Student Programs & Activities
• TRIO Student Support Services
• Workforce Programs

The Student Services teams the Dean oversees are highly collaborative, share a deep commitment to student success, and strive to continuously enhance the student experience. The Dean leads the Student Services Leadership Team, is a member of the Vice President's Academic Leaders (VPAL) team, and has the opportunity to engage with many other leaders and departments to further LCC's mission.
This position is 40 hours per week and is ineligible for overtime under FLSA. The typical schedule is Monday through Friday, 8 am to 5 pm. The Dean of Student Services is primarily on campus, with occasional opportunities to work remotely. There will be occasional travel within the state to represent LCC at state meetings. This position reports to the Interim Vice President of Instruction & Student Services. We typically hire in the lower to middle range of the salary range. Offers are made based on the applicant's qualifications relative to the job, internal pay equity, and any other relevant factors.

Applications will be reviewed after the position closes on September 27. We anticipate a start date of December 1, 2026, or January 4, 2027.

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Example of Duties & Responsibilities
Leadership & Administration

• Provide leadership, strategic planning, and supervision for Student Services areas.
• Create and sustain a positive, inclusive work environment that supports staff growth, accountability, and professional development; model high standards of professionalism and ethical leadership.
• Recruit, hire, mentor, supervise, and evaluate staff.

Student Success & Enrollment Services

• Oversee and continuously improve an integrated, collaborative, and holistic onboarding and student support model aligned with Guided Pathways and other best practices.
• Collaborate with instruction and student services leaders to design and implement evidence-based, data-driven, high-impact practices that improve student satisfaction, retention, persistence, and completion.

Compliance, Policy & Student Well-Being

• Serve as the College's designated Student Conduct Officer, adjudicate student appeals and grievances, and enforce the Student Code of Conduct in all academic student discipline issues.
• Ensure compliance with accreditation standards and applicable federal, state, and institutional regulations affecting Student Services (e.g., ADA, FERPA, Title IX).
• Serve on LCC's Title IX Team.
• Oversee co-curricular student activities operations to foster an inclusive, vibrant community.
• Ensure student services and programs address current and emerging student needs, including basic needs support and mental health services.
• Direct and oversee all operational logistics, cross-departmental coordination, and program execution for annual Commencement ceremony.

Data, Technology & Continuous Improvement

• Oversee the effective use of the College's student success management platform/s (e.g., EAB Navigate 360) and champion increased utilization by staff and faculty.
• Use technology and data to analyze and interpret enrollment, retention, and student success metrics to inform continuous improvement.
• Lead ongoing review and improvement of Student Services processes, procedures, and policies to improve efficiency, access, service delivery, and adherence to accreditation standards.

Budgeting, Reporting & External Engagement

• Monitor department and project budgets; develop annual budget requests and participate in the College budgeting process.
• Compile student outcome and other required reports for the Vice President, the Executive Leadership Team, and external entities.
• Represent Lower Columbia College in the community; serve on campus committees and state-level work groups; participate in professional development and regional or statewide initiatives.
• Build and maintain partnerships with K-12 districts, higher education institutions, workforce partners, social service agencies, and health organizations to support educational access and student success.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Typical Qualifications
Minimum Qualifications

• Master's degree in student services administration, counseling, educational administration, or a closely related field from a regionally accredited college or university.
• Three years of student services leadership experience in higher education
• Exceptional written and oral communication skills, with a proven ability to articulate complex concepts clearly across diverse audiences.
• Strong personnel management skills, including the ability to manage multiple functions and organize financial and human resources to meet goals and objectives
• Proven track record of collaborating across teams to support and empower demographically and academically diverse student populations.
• Experienced strategic and proactive problem solver who actively identifies inefficiencies, and fosters a culture of continuous improvement.
• Proficient in modern software tools with a proven ability to learn and master new technologies quickly.

Preferred Qualifications

• More than three years of student services leadership experience in higher education, including experience supervising teams.
• Experience in budget oversight and financial management.
• Experience with data analysis and reporting.
• Knowledge of applicable federal and state laws affecting higher education, particularly student service areas.
• Demonstrated experience implementing student success programs involving multiple departments.
• Experience serving on a student conduct board or participating in student grievance and disciplinary proceedings.
• Background in and/or knowledge of strategic enrollment management processes.
• Experience in Student Services in Washington State and the Community and Technical College System.
• Experience with ctcLink/PeopleSoft.

The minimum qualifications may seem specific and limiting, but we do consider candidates with relatable education, experience, and skills. We encourage you to apply even if you don't meet exactly what's listed. With questions about qualifications, feel free to reach out to our HR team.
Supplemental Information
How to apply:

An online application must be completed for consideration. Click "Apply" at the top of the page to get started. Paper submissions or emailed materials will not be accepted. A complete application must also include the following documents (attached or in the online application itself):

• Letter of Interest (cover letter) - describing your interest in Lower Columbia College and this position, how your experience, knowledge/skills, education, abilities etc. meet the qualifications for this position
• Resume
• References - please provide at least three professional references including one current or former supervisor
• Unofficial transcripts

Upon request, accommodations are available for persons with disabilities for the Lower Columbia College hiring process. Please contact Human Resources to request an accommodation. The Human Resources Office is accessible to persons with disabilities.
Residency Requirement

To be employed at Lower Columbia College, applicants must currently reside in Washington or Oregon, or be willing to relocate to one of these states. This is a condition of employment for all positions at the College. Please ensure your application reflects your current residency or intent to relocate if selected for the role.
Lower Columbia College Human Resources

For any questions regarding this job advertisement and/or department or campus culture, please call our Human Resources office at (360) 442-2120, or email us directly at [email protected].