Operations Manager Location: Dublin, OH
Company: Southeastern Equipment
Employment Type: Full-Time, Exempt, 100% onsite
The RoleThis is not a back-office operations role.
This is a
front-line business leadership role responsible for driving revenue, building customer relationships, and creating urgency across the branch.
You will lead Parts and Service-but more importantly, you will
own the customer experience and the pace of the business. You set the tone for responsiveness, accountability, and follow-through.
If you naturally lean toward action, relationships, and results-you'll fit. If you prefer maintaining systems over pushing outcomes, you won't.
Compensation is base 95-135 yearly and the ability to earn performance incentives of 15-20K yearly. What You'll OwnDrive Revenue & Growth- Own Parts and Service sales performance-this is a revenue role, not just an operations role
- Actively engage customers, build relationships, and identify opportunities to grow the business
- Partner closely with Sales and PSSR teams to support deals and create momentum
Create Urgency in the Branch- Set and enforce a high standard for speed and responsiveness
- Eliminate bottlenecks that slow down repairs, parts fulfillment, or customer communication
- Ensure machines move through the shop quickly and are sale-ready without delay
Lead the Team- Lead, manage, and hold accountable: Parts, Service, and support staff
- Develop a team that is customer-focused, responsive, and solution-oriented
- Set clear expectations and address issues directly and quickly
Own the Customer Experience- Be the escalation point-and solve problems fast
- Build trust with key customers through visibility and follow-through
- Ensure every interaction reflects our commitment to helping customers win
Run a Tight Operation- Deliver strong financial performance (Parts & Service profitability)
- Maintain a clean, safe, and organized facility (5S standards)
- Coordinate with Sales, Rental, and other teams to keep the business moving
How You'll Be Measured - Parts Revenue & Gross Profit vs. Budget
- Service Revenue & Gross Profit vs. Budget
- Turnaround time / speed of execution
- Customer satisfaction and repeat business
- Branch 5S Score
What We're Looking For - A driver-someone who takes ownership and pushes things forward
- Strong customer instincts-you naturally build relationships and follow through
- High sense of urgency-you don't let things sit
- Ability to lead teams while staying close to the action
- Financial understanding of a branch P&L
Experience: - 5+ years in a leadership role (dealership, service, construction, or related industry preferred)
- Proven track record of driving results, not just maintaining operations
Why Southeastern - You'll run a business, not just manage a department
- Clear expectations and accountability
- A company focused on growth, speed, and customer outcomes
- Opportunity to make a visible impact quickly
Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.Our company offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance. 
