Stellantis

Dealer Monitoring Project Manager

Stellantis • $90K — $120K *
Auburn Hills, MI 48326In-Person
Manufacturing & Automotive
8 - 10 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Marketing, Engineering, or related field
  • 10+ years of experience in Part Sales, Marketing, Operations, or Finance
  • Proven problem-solving and analytics skills
  • Ability to analyze business data effectively
  • Self-starter with multitasking and program ownership skills
  • Strong team building and facilitation skills
  • Excellent verbal and written communication skills
  • Proficient in advanced Microsoft or Google tools, including Excel and PowerPoint

Responsibilities

  • Coordinate quality improvement initiatives across multiple stakeholders
  • Facilitate collaboration and team building to improve dealer warranty behavior
  • Identify process failures and opportunities for improvement
  • Review and analyze existing data to identify needs and efficiencies
  • Collect and communicate data trends to governance committees
  • Drive organizational change through effective strategy execution
  • Present data findings clearly to diverse audiences, including executive leadership

Benefits

  • Fast-paced and collaborative work environment
  • Focus on quality and rapid delivery for business partners
  • Opportunity to drive significant change and improvement
  • Exposure to varied departments and external vendors
  • Ability to influence dealer behavior and warranty processes effectively
Full Job Description
Position Overview:

The Dealer Monitoring Project Manager is a critical position within the quality organization. This role is responsible for coordinating quality improvement initiatives through effectively collaborating with the various stakeholders (e.g. Quality, Legal, Audit, TSO, Finance, etc.) as well as 3rd Party Vendors. The role will help improve transparency and accountability of dealer claim submissions through data analysis and strategic reviews.

This is a fast-paced environment providing rapid delivery for our business partners. You will be working in a highly collaborative environment that values speed and quality, with a strong desire to drive change and value.

Key Responsibilities:

  • Overall Project Manager to coordinate all actions, efforts, and initiatives to monitor dealer warranty behavior. Daily meetings with the different stakeholders to follow up on progress and impact of their respective processes
  • Collaboration and team building across multiple departments to achieve objective of encouraging positive dealer behavior regarding warranty claims
  • Identify process failures or opportunities to improve monitoring and ensure accurate repairs are being completed
  • Review existing data available and reports to identify needs, improvements and efficiencies
  • Candidate will be responsible for collecting data, trends, etc. that will be shared into governance committees and other organizational groups
  • This role will have the vision to drive change to the organization
  • The ideal candidate will excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledge
  • The role will require strong organizational and project management skills to facilitate project reporting and support inquiries. This individual will be accountable for sharing program metrics and collaborating with other departments to escalate issues quickly and effectively
  • As a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership


Basic Qualifications:

  • Bachelor's degree in Business, Marketing, Engineering or similar discipline
  • 10+ years of experience in Part Sales, Marketing, Operations, or Finance
  • Proven problem solving and analytics skills
  • Capability to review, understand and analyze data from a business analytics standpoint
  • Self-starter with ability to multi-task and take ownership of programs
  • Ability to work in a quickly evolving fast-paced environment
  • Excellent team building and facilitation skills
  • Excellent verbal and written communication skills
  • Experienced presenter and public speaker
  • Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience

Preferred Qualifications:

  • Advanced degree (Master's) in Business or Marketing
  • Experience in project/program management
  • Automotive/Dealership retail or aftermarket experience
  • Robust understanding of Dealership Operations

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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