DC Supervisor - City Counter

O'Reilly Auto Parts$68K — $102K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent (GED)
  • Basic computer skills
  • Strong verbal, written, and interpersonal skills
  • Proven ability to stay organized and lead a team
  • Customer service oriented and able to work in a team
  • Ability to read and match numerical and alphabetical characters accurately

Responsibilities

  • Communicate with all stores and departments to ensure efficiency and customer service
  • Supervise and delegate tasks to city counter staff
  • Ensure timely picking and delivery of all orders
  • Coordinate training for new team members
  • Maintain organization and cleanliness of the city counter
  • Research and resolve customer inquiries and complaints
  • Schedule team workloads, vacations, and conduct timely evaluations
  • Maintain safety standards among counter staff and drivers
  • Review productivity reports to uphold company standards
  • Manage the performance and records of city counter delivery vehicles

Benefits

  • Competitive wages and paid time off
  • Stock purchase plan & 401k with employer contributions from day one
  • Medical, dental, & vision insurance with optional FSA
  • Team member health and wellbeing programs
  • Tuition educational assistance programs
  • Opportunities for career growth
Full Job Description
Compensation Pay Range:
$68,035.00 - $102,052.00
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Communicate with all stores and departments within the DC to maintain efficiency and a high level of customer service. Supervise the city counter staff and delegate the workload accordingly.

ESSENTIAL JOB FUNCTIONS

Ensure all orders through the city counter are picked and delivered efficiently, accurately, and on time.

Communicate with the department trainer to ensure that new team members are properly trained.

Responsible for warehouse security on Saturdays and scheduled holidays.

Maintain a neat, clean, and organized appearance of the city counter.

Maintain effective communication between the city counter staff and store, DC, and office personnel.

Research and solve any customer questions, problems, and complaints.

Responsible for scheduling workload, team member work schedules, and vacations.

Responsible for team member evaluations being written and delivered in a timely manner.

Ensure that a high degree of safety is maintained among counter staff and route drivers.

Review overage/shortage and productivity reports to set and maintain company standards.

Responsible for the maintenance, performance, and appearance of city counter delivery fleet and maintaining records of such for each vehicle.

Coordinate the efforts of all city counter staff to maximize efficiency.

Maintain safety standards while operating and identify unsafe practices and situations.

All other duties as assigned.

SKILLS/EDUCATION/EXPERIENCE
Required:

High school diploma or equivalent (GED)

Basic computer skills

Strong verbal, written, and interpersonal skills

Proven ability to stay organized and lead a team of individuals

Customer service oriented and able to work well in a team environment

Ability to read and match numerical and alphabetical characters quickly and accurately
Desired:

Previous experience in an O'Reilly store and distribution center

Completion of the O'Reilly management training program

Advanced computer skills

Bilingual (English/Spanish preferred)

Total Compensation Package:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth


About O'Reilly Auto Parts

O'Reilly Automotive is a retailer of automotive aftermarket parts, tools, supplies, equipment, and accessories in the United States. Its product line includes re-manufactured automotive hard parts, accessories, and a complete line of auto body paint and related materials, automotive tools, and professional service equipment. O'Reilly Automotive was started in 1957 and is based in Springfield, Missouri.

O'Reilly Auto Parts Careers

There has never been a better time to join our dynamic team at O'Reilly Auto Parts—the leading destination for auto parts professionals. As a company renowned for its commitment to quality and customer service, O'Reilly Auto Parts offers unparalleled job opportunities in the automotive industry. Work You’ll Do Join O'Reilly Auto Parts' industry-leading team to help drive growth and innovation in the automotive sector. Our team members are pivotal in mastering the art of customer satisfaction and operational excellence. Transform your career with a company that is at the forefront of the auto parts industry. At O'Reilly Auto Parts, you will work alongside a diverse team of professionals who are leaders in vehicle knowledge, parts accessibility, and customer service. Lead with us from a unique position in the market, where your skills in leadership, innovation, and customer service can shine. We are committed to fostering a culture of growth and learning. Work with a nationwide team of knowledgeable advisors and auto parts experts to help clients and customers navigate their automotive needs with confidence. Collaborate with the largest group of automotive professionals in the industry—our team's dedication to excellence is what sets us apart. Introducing the O'Reilly Auto Parts Professional Growth and Development Initiative We are building a market-leading team to ensure that O'Reilly Auto Parts continues to be a key player in the automotive industry. This initiative focuses on professional development, leadership training, and innovation. Do Innovative Work Join the largest group of automotive experts—our team's commitment to professional growth and leadership in the industry is unmatched. Deliver targeted solutions and high-quality parts through a depth and breadth of knowledge and experience that’s second to none. Be Part of a Great Team Work with a wide range of automotive technologies and harness the capabilities of a team that values hard work, creativity, and a solution-driven mindset. Future-proof Your Career Advance your career with O'Reilly Auto Parts through limitless opportunities for growth and development. We support our team with extensive training, certification support, and leadership development programs. Explore Discover how O'Reilly Auto Parts leads the industry in parts distribution and customer service, and how we support our team members in their career journeys. The O'Reilly Auto Parts Commitment Our combined service capabilities and dedication to employee growth help team members overcome challenges and lead successful careers in the automotive industry. Clients and customers rely on O'Reilly Auto Parts for innovative solutions and dependable service. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore job opportunities, internships, and more. SEARCH O'REILLY AUTO PARTS JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at O'Reilly Auto Parts.
Learn more about O'Reilly Auto Parts
Size
68,679 employees
Market Cap
$52.1 billion
Industry
Net Income
$1.7 billion
Founded
1957
5 Year Trend
+9.2%
Revenue
$11.6 billion
NASDAQ

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