Role Overview:We are seeking a Performance Capacity Management Analyst with strong hands-on experience in Datadog and Process/Performance Capacity Management (PCM). This role involves monitoring, analyzing, and optimizing business and system performance data, bridging technical monitoring with business decision-making to deliver actionable insights through dashboards, reports, and capacity planning.
Key Responsibilities:- Design, build, and maintain Datadog dashboards, monitors, and alerts for tracking application, infrastructure, and business KPIs.
- Analyze system and business performance data to identify trends, anomalies, and improvement opportunities.
- Apply PCM principles to forecast capacity needs, manage performance baselines, and support scalability planning.
- Translate raw operational and business data into clear insights and recommendations for stakeholders.
- Collaborate with IT Operations, Engineering, and Business teams to define SLAs, SLOs, and KPIs.
- Prepare regular reports on system health, business metrics, and capacity utilization.
- Support root-cause analysis for performance issues using Datadog logs, APM, and traces.
- Recommend process improvements based on data-driven insights.
- Maintain documentation for monitoring standards, PCM processes, and reporting frameworks.
Required Skills:- Hands-on experience with Datadog (dashboards, monitors, APM, log management, alerting).
- Solid understanding of Process/Performance Capacity Management methodologies.
- Strong analytical skills with experience in business data analysis and reporting.
- Proficiency in Excel/SQL; experience with BI tools (Power BI/Tableau) is a plus.
- Familiarity with ITIL / IT Service Management practices (preferred).
- Excellent communication skills to present technical data to non-technical stakeholders.
- Ability to work cross-functionally with Engineering, Operations, and Business teams.
- Strong problem-solving and analytical mindset.
- Detail-oriented with the ability to manage multiple priorities.
- Proactive communicator who can work independently and in a team.
Qualifications:- Bachelor's degree in Business Analytics, Computer Science, Information Systems, or related field.
- 8-12 years of experience.
Preferred Skills:- Experience with cloud platforms (AWS/Azure/GCP) monitoring integrations.
- Exposure to capacity forecasting tools or scripting (Python/R) for data analysis.
- Certifications in Datadog, ITIL, or Business Analysis (CBAP/CCBA).
