About JobAbout the RoleThe DC Lead • Recruitment manages and develops a team of Outreach Community Partners across Centific's active US markets. This role owns the pod's participant recruitment pipeline, drives team performance, and partners with the DC Manager and cross-functional stakeholders to ensure participant supply meets project demand.
The ideal candidate has hands-on experience in community outreach, recruitment, or AI data collection, a record of direct people management, and the problem-solving instincts to keep a distributed team on track.
Key ResponsibilitiesTeam Leadership & Development- Lead, coach, and develop the team through regular 1:1s, structured feedback, and development conversations
- Assign markets and projects based on individual strengths, geography, and priorities
- Foster a collaborative, accountable, culturally aware team environment
- Support top performers' career growth; address underperformance with direct, constructive coaching
Pipeline Management & Outreach Operations- Own the pod's sign-up and registration targets; monitor pipeline daily and adjust strategy as projects shift
- Review partner pipelines and channel performance; identify demographic gaps and realign effort to hit targets
- Drive outreach across digital, in-person, referral, and community channels - encouraging creative approaches across all active markets
- Coordinate with the PC Lead and PMs to align participant supply with session scheduling needs
- Support development of outreach materials that engage diverse participant populations
Reporting, Process Improvement & Stakeholder Communication- Maintain team performance records; provide pipeline updates, KPI summaries, and risk flags to the DC Manager
- Escalate delivery risks proactively with context and a recommended path
- Lead onboarding of new team members - tools, training, and market knowledge
- Gather team feedback and propose improvements to strategies, tools, and workflows
Required Qualifications- Fluent in English - required for all team and stakeholder communication
- Professional written and verbal communication; represents Centific credibly across all levels
- 2+ years direct people management with a track record of coaching and driving results
- 3+ years in recruitment, community outreach, or talent acquisition with a record of hitting pipeline targets
- Strong team-building skills; able to unify a distributed, diverse team
- Proficient with Microsoft 365 (Outlook, Excel); comfortable with digital outreach platforms and open to AI-assisted tools
- Creative problem solver who navigates ambiguity and decides under time pressure
Preferred Qualifications- Experience in AI data collection, research operations, or crowdsourcing program delivery strongly preferred
- Background managing outreach or recruitment operations across multiple cities or geographic markets simultaneously
- Familiarity with recruiting platforms, CRM systems, or sourcing tools
- Experience building community outreach programs or partnerships from the ground up
- Speaking multiple languages is a plus
Success Metrics- Pod-level participant sign-up and registration targets met consistently across all active markets
- Team outreach activity sustained across multiple channels and strategies each week
- Booked and confirmed session targets achieved - participants who show up and complete
- Individual Outreach Community Partner KPI attainment across the team
- Team retention and engagement - low churn, strong morale, and measurable individual growth
Compensation Range: 100K - 120K USD
