The Data Center Site Lead (IAD) serves as the primary onsite leader for Summit's Ashburn data center, overseeing day-to-day operations, customer support activities, and facility performance. This role combines hands-on operational responsibility with leadership of site priorities, operational coordination, process improvement, and cross-functional collaboration.

As the senior onsite resource, the Site Lead acts as a trusted escalation point for customers, vendors, and internal teams, helping ensure operational excellence, consistent service delivery, and a highly reliable data center environment. Success in this role requires strong operational judgment, customer focus, and the ability to influence outcomes across multiple stakeholders.

What You'll Do:
• Provide day-to-day leadership for operations at the IAD facility, ensuring activities are executed safely, efficiently, and in alignment with established standards.
• Coordinate operational priorities, customer requests, maintenance activities, and project work across the site.
• Serve as the primary onsite escalation point for operational, customer, vendor, and facility-related issues.
• Provide guidance, coaching, and operational support to onsite personnel while promoting accountability and consistency in execution.
• Partner with customers to ensure a positive experience and timely resolution of requests and issues.
• Monitor operational performance, identify risks, and proactively address issues that could impact service delivery.
• Drive adherence to site processes, operational procedures, security requirements, and compliance standards.
• Identify opportunities to improve workflows, documentation, efficiency, and the overall customer experience.
• Coordinate customer visits, facility access, audits, and vendor activities.
• Collaborate with Data Center Operations leadership on capacity planning, operational initiatives, and site improvement efforts.
• Support incident response activities, operational escalations, and service restoration efforts when needed.
• Maintain accurate operational records, site documentation, and reporting requirements.
• Represent the IAD facility in cross-functional initiatives and act as a key liaison between site operations and business stakeholders.
• Support projects and operational initiatives as needed.

What You'll Deliver:
• Operational excellence across all day-to-day site activities.
• A secure, reliable, and well-maintained facility that consistently meets customer and business expectations.
• Effective coordination of customer requests, operational projects, and vendor activities.
• Timely resolution and escalation of operational issues.
• Strong operational discipline through accurate documentation, process adherence, and reporting.
• Continuous improvements that increase efficiency, reduce operational risk, and enhance customer satisfaction.
• Positive working relationships across customers, vendors, and internal teams.
• Consistent execution of Summit's operational and customer service standards.

You'll Thrive in This Role If You:
• Experience working in a data center, managed services, cloud, or infrastructure operations environment.
• Familiarity with remote hands services, hardware deployments, cabling, and infrastructure support.
• Experience supporting customer-facing operations in a 24x7 environment.
• Knowledge of data center best practices related to security, compliance, and operational controls.
• Experience serving as a lead technician, site lead, shift lead, or operational lead.
• Experience coordinating cross-functional operational initiatives.
• Familiarity with capacity planning, operational reporting, or service delivery metrics.

Bonus Points:
• Previous experience coordinating site operations, projects, or technical teams.
• Experience supporting audit, compliance, or regulated infrastructure environments.
• Relevant technical certifications or leadership development training.
• Enjoy leading through influence, ownership, and expertise.
• Can balance operational priorities while maintaining a high level of attention to detail.
• Communicate effectively with customers, vendors, leadership, and technical teams.
• Are comfortable making decisions in dynamic situations and taking accountability for outcomes.
• Naturally look for opportunities to improve processes and operational efficiency.
• Build trust quickly and maintain strong professional relationships.
• Take pride in creating structure, consistency, and reliability in the environments you support.

Benefits:

Summit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here's a snapshot of what that looks like:

• Flexible Time Off (yes, really) - take what you need, we trust you to manage it
• Medical, Dental & Vision - comprehensive coverage with HSA/HRA options
• 401(k) with 4% match - we invest alongside you
• Parental Leave - paid time for the moments that matter most
• Life & Disability Insurance - built-in peace of mind
• Wellness Support - resources for your mental and physical health
• Free Colocation & Cloud Access - build and experiment in real environments
• Work From Anywhere - remote-friendly by design
• A low-ego, get-it-done culture - come as you are, do great work

Compensation:

The salary range for this role is $95,000 - $114,250 annually. Compensation for this role is based on experience, skills, and location. We aim to make offers that are fair, forward-looking, and aligned to both what you bring and where you're growing.

Internal candidates may see variations based on current role, compensation, and progression at Summit. Same thoughtful approach, just with additional context.