WHAT YOU WILL DO:

We are seeking a highly experienced and strategic Data Center Service Director to lead

global service delivery and operations for a key client's data center and test/dev

environments. This U.S.-based leadership role is responsible for ensuring exceptional service

performance, operational efficiency, customer satisfaction, and long-term strategic alignment

across multiple international regions.

In this role, you will oversee a diverse, globally distributed team-including field technicians,

project managers, and service delivery leads-and serve as the senior point of contact for the

client. The ideal candidate combines deep technical expertise, proven leadership, financial

acumen, and a passion for continuous improvement in a high-performance environment.

KEY RESPONSIBILITIES:

Strategic Leadership & Direction

Define and execute the vision for global data center service delivery in alignment with

client goals and EOS strategy.

Act as the senior escalation and communication point for all service-related matters.

Develop and own the global service roadmap, identifying opportunities for growth

and improvement.

Drive a customer-first culture rooted in operational excellence and accountability.

Service Delivery Management

Oversee end-to-end service activities including installations, maintenance, incident

resolution, and technical support.

Ensure adherence to SLAs, KPIs, and operational level agreements (OLAs).

Conduct executive-level service reviews such as QBRs and ABRs with internal and

client leadership.

Align global service delivery with supporting functions such as PMO, HR, and

innovation.

Operational Excellence & Continuous Improvement

Lead cross-regional initiatives using Lean Six Sigma and continual service

improvement (CSI) methodologies.

Standardize global service delivery processes and optimize resource utilization.

Champion the implementation of automation and service management platforms to

enhance efficiency and reporting.

Ensure consistent governance and quality control across all active regions.

Team Leadership & Development

Build, lead, and mentor high-performing international teams across multiple time

zones.

Foster collaboration across cultures and geographies to drive collective success.

Promote EOS values and leadership principles through development, recognition,

and engagement initiatives.

Commercial Oversight & Vendor Management

Own the commercial performance of service operations, ensuring accurate billing,

budgeting, and financial transparency.

Manage third-party vendor relationships and enforce compliance with contractual

terms.

Support pricing strategies, contract renewals, and RFP creation for expansion

initiatives.

Compliance, Risk & Security

Ensure compliance with global regulatory standards such as ISO 27001, NIST, PCI-

DSS, and others.

Lead risk mitigation efforts to secure service continuity and infrastructure integrity.

ESSENTIAL CRITERIA:

10+ years of experience in IT service delivery, with at least 5 years in a senior leadership

role.

Proven experience managing large-scale, global data center operations.

Deep understanding of compute, network, storage, and data center infrastructure.

Familiarity with automation, monitoring, and orchestration platforms.

ITIL certification or demonstrated experience with service management frameworks.

Experience managing budgets, financial forecasts, and P&L responsibilities.

Strong communication skills with the ability to interact with executive and C-level

stakeholders.

Proficiency in resolving complex challenges with diplomacy and strategic foresight.

DESIRABLE CRITERIA:

Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related

field.

Experience in managed services, cloud infrastructure, or enterprise transformation.

Willingness and flexibility to travel internationally as business needs require.

The EOS pay range for this job is a general guideline only and not a guarantee of

compensation or salary. Additional factors considered in extending an offer include (but are

not limited to) responsibilities of the job, experience, education, knowledge, skills, and

abilities, as well as internal equity, market data, or other laws.