Location: Clarksville, TN
Division: Solutions
Job Posting Title: Data Center Support Ops OM- Kitting/Spares
Time Type: Salary
An Operations Manager over Kitting and Spares at a 3PL (Third-Party Logistics) operating within a Data Center ecosystem holds a critical, high-stakes role. Unlike a standard retail warehouse, data center logistics operate under tight Service Level Agreements (SLAs)-where missing a single critical server component could cost the end-client millions in downtime.

This role sits at the intersection of tight inventory control (spares) and pre-deployment execution (kitting), ensuring that data center technicians have the exact parts and built-out server racks they need right when they need them.

Job Title: Operations Manager - 3PL Kitting & Spares (Data Center Logistics)Role Overview:

The Operations Manager of Kitting and Spares is responsible for overseeing the daily logistics, inventory integrity, and team performance dedicated to mission-critical hardware. You will manage the precise bundling (kitting) of server components, rails, cabling, and ancillary hardware, alongside the lifecycle management of data center spare parts (FRUs-Field Replaceable Units).
Operating in a 3PL environment, you will act as the key liaison between the data center client, engineering teams, and warehouse staff to ensure 100% inventory accuracy and zero-defect kitting under rigid, time-sensitive SLAs.

Key Responsibilities:

1. Kitting & Production Management

• Workflow Optimization: Oversee the high-volume assembly lines where server build kits (CPUs, RAM, drives, brackets, cables) are structured into pre-configured packages for rapid field deployment.
• Quality Control: Implement and enforce a zero-defect quality gate policy. Ensure all kits match exact Bill of Materials (BOM) layouts to prevent assembly delays on the data center floor.
• Dynamic Customization: Manage quick-turnaround adjustments to kits based on sudden engineering change orders (ECOs) from the client.

2. Spares & Inventory Control

• SLA-Driven Fulfillment: Manage the end-to-end lifecycle of critical spare parts, ensuring emergency parts requests (24/7 environment) are picked, verified, and delivered to tech teams within strict minute-based SLAs (e.g., 15-to-30-minute turnarounds).
• High-Value Asset Tracking: Maintain meticulous inventory accuracy (>99.9%) using specialized Warehouse Management Systems (WMS). Track serialized assets, sensitive Solid-State Drives (SSDs), and static-sensitive logic boards.
• Reverse Logistics & RMA: Coordinate the return merchandise authorization (RMA) flow for defective parts pulled from production, ensuring proper testing, return to vendor, or secure data destruction (HDD/SSD shredding/wiping protocols).

3. Team Leadership & Safety

• Staffing & Scheduling: Manage, train, and mentor a team of warehouse leads, material handlers, and kitting specialists across multiple shifts.
• ESD (Electrostatic Discharge) Compliance: Ensure the absolute adherence to ESD-safe handling procedures, climate control metrics, and cleanroom standards necessary for high-end technology.

4. Client & Vendor Relations

• SLA Reporting: Track and report key performance indicators (KPIs) to 3PL leadership and data center client stakeholders (e.g., Kit Accuracy, Fill Rates, On-Time Delivery, RMA Cycle Times).
• Capacity Planning: Forecast labor and floor-space requirements based on incoming hardware refreshing or data center expansion projects.

Required Qualifications & SkillsExperience

• Logistics Background: 5+ years of warehouse operations or logistics management experience, preferably within a 3PL environment.
• Domain Expertise: 2+ years of experience working inside or directly supporting Data Center infrastructure, high-tech manufacturing, or semiconductor environments.
• Inventory Depth: Proven experience managing complex, multi-component BOMs (Bills of Materials) and serialized asset tracking.

Technical & Soft Skills

• Systems: Deep familiarity with enterprise WMS (e.g., SAP, Oracle, Blue Yonder, or proprietary data center inventory tools).
• Certifications: Lean Six Sigma (Green/Black Belt) is highly desired to manage kitting throughput. Certified ESD Control knowledge is a massive plus.
• Mindset: Extreme attention to detail. Data center hardware looks incredibly similar but a single digit difference in a part number can compromise an entire server build.

Performance Metrics (How Success is Measured)

• Kit Accuracy Rate: Target 100% matching to the requested BOM.
• Emergency Spare SLA Fulfillment: Percentage of "critical down" parts delivered within the window (e.g., 99.8% on-time).
• Inventory Variance: Zero tolerance for missing high-value serialized assets.
• Cycle Count Accuracy: Maintaining strict daily/weekly continuous counts.

Data Center Operations Manager-Kitting/Spares

Clarksville